Guest Experiences Manager

Premier Village Phu Quoc Resort managed by AccorHotels

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

·         Conducts shift briefings to ensure hotel activities and operational requirements are known

·         Supervise Guest Relations and Resort Host Team  operations during assigned shift including:

o   Update and Maintenance of guest‘s  profile

o   Review daily arrival guest and arrange In villas check in guest

o   Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time

o   Communicates, Coordinates and coordinates with other departments as required. Ex: Front Desk, Concierge, and Bell desk, Driver

o   Check the Daily Function and assign Guest Relations accordingly

o   Prepare Weekly/daily VIP arrival and note any high paying guests

o   Follow up and resolve Guest’s traces

o   Efficient check in and check out process

o   Courtesy call and record to gain Guest’s Feedbacks (long stay, loyalty and Regular guests preferred)

o   Manage the guest relation department and Resort Team .

o   Update and manage “At your Service (ex Dial a Smile) and work out the end of month reporting to the HoDs


o   Efficient Check in and Check out at the lobby

o   Supervise and control Cash Float

o   Order and control stocks in the FO

o   Be responsible for all the changes of set up and report immediately

o   Instructing staff in cash security procedures

o   Prepare monthly reports

o   Supervise and train the new comers

o   To attend to guest’s complaints promptly, efficiently and to report to the Guest Relations Manager for service recovery and follow up.

o   To familiar with the habits of regular and long staying guests and anticipate their requirements

Quyền lợi được hưởng

- Dynamic, professional & open minded working environment.
- Joining training courses according standard of AccorHotels.
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen

- Health Care insurance

Yêu cầu công việc

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management
• 3 year experience in guest / customer service
• Good communication skills
• Problem solving and organizational abilities
• Fluent English.

 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Yêu cầu hồ sơ

- Letter
- Resume
- Health certificate within of six months
- Curriculum vitae in Vietnamese certified by local People’s Committee
- ID card

Guest Experiences Manager





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