guest-experiences-manager

Guest Experiences Manager

Premier Village Phu Quoc Resort

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

·         Conducts shift briefings to ensure hotel activities and operational requirements are known

·         Supervise Guest Relations and Resort Host Team  operations during assigned shift including:

o   Update and Maintenance of guest‘s  profile

o   Review daily arrival guest and arrange In villas check in guest

o   Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time

o   Communicates, Coordinates and coordinates with other departments as required. Ex: Front Desk, Concierge, and Bell desk, Driver

o   Check the Daily Function and assign Guest Relations accordingly

o   Prepare Weekly/daily VIP arrival and note any high paying guests

o   Follow up and resolve Guest’s traces

o   Efficient check in and check out process

o   Courtesy call and record to gain Guest’s Feedbacks (long stay, loyalty and Regular guests preferred)

o   Manage the guest relation department and Resort Team .

o   Update and manage “At your Service (ex Dial a Smile) and work out the end of month reporting to the HoDs

                  

o   Efficient Check in and Check out at the lobby

o   Supervise and control Cash Float

o   Order and control stocks in the FO

o   Be responsible for all the changes of set up and report immediately

o   Instructing staff in cash security procedures

o   Prepare monthly reports

o   Supervise and train the new comers

o   To attend to guest’s complaints promptly, efficiently and to report to the Guest Relations Manager for service recovery and follow up.

o   To familiar with the habits of regular and long staying guests and anticipate their requirements

Quyền lợi được hưởng

- Dynamic, professional & open minded working environment.
- Joining training courses according standard of AccorHotels.
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen

- Health Care insurance

Yêu cầu công việc

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management
• 3 year experience in guest / customer service
• Good communication skills
• Problem solving and organizational abilities
• Fluent English.

 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Yêu cầu hồ sơ

- Letter
- Resume
- Health certificate within of six months
- Curriculum vitae in Vietnamese certified by local People’s Committee
- ID card

Chức danh Địa điểm Ngày kết thúc Mức lương
Cost Controller 31/12/2019 Thỏa thuận
General Accountant 31/12/2019 Thỏa thuận
Front Desk Supervisor 27/12/2019 Thỏa thuận
Front Desk Attendant 30/12/2019 Thỏa thuận
Bellman - Nhân viên Hành lý 30/12/2019 Thỏa thuận
Housekeeping Supervisor - URGENT !!! 31/12/2019 Thỏa thuận
Waiter/ Waitress 30/12/2019 Thỏa thuận
Junior Sous Chef 30/12/2019 Thỏa thuận
Training Coordinator 31/12/2019 Thỏa thuận
Pastry Chef 31/12/2019 Thỏa thuận
Assistant Reservations Manager 30/12/2019 Thỏa thuận
Demi Chef 28/12/2019 Thỏa thuận
Yoga Instructor (Giáo viên Yoga) 31/12/2019 Thỏa thuận
Bartender 29/12/2019 Thỏa thuận
Chief Security 30/12/2019 Thỏa thuận
Chief Accountant - URGENT 15/12/2019 Thỏa thuận
Account Payable 30/12/2019 Thỏa thuận
Landscaping Team Leader 30/11/2019 Thỏa thuận
Assistant Manager (Duty Manager) 30/11/2019 Thỏa thuận
Payable Accountant 31/12/2019 Thỏa thuận
Receivable Accountant 31/12/2019 Thỏa thuận
Restaurant Supervisor 31/12/2019 Thỏa thuận
Executive Secretary 31/12/2019 Thỏa thuận
Urgent - Assistant Executive Housekeeper 31/12/2019 Thỏa thuận
Trainee ( Food & Beverage) 01/12/2019 Thỏa thuận
Trainee ( Front office) 01/12/2019 Thỏa thuận
Trainee ( Housekeeping) 01/12/2019 Thỏa thuận
THỰC TẬP SINH TẤT CẢ CÁC VỊ TRÍ (F&B, FO, HOUSEKEEPING, KITCHEN, KID CLUB TRAINEES) 31/12/2019 1 - 3 triệu
Welfare Manager 31/12/2019 Thỏa thuận
IT Manager 28/12/2019 Thỏa thuận
Resort Host 30/11/2019 Thỏa thuận

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá