Concierge Agent - Nhân viên quầy thông tin

• Hạn nộp: 30/07/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Assist guests with all inquiries, both hotel and non-hotel related 

• Conduct effective shift briefings to ensure hotel activities and operational requirements are known 

• Maintain detailed knowledge of the activities of the day and alert to any potential problems 

• Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interest, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events 

• Maintain adequate supplies of forms, and brochures and ensure they are presented in line with hotel standards 

• Consult Log Book for information/requests left by the outgoing shift 

• Manage all incoming guest mail, messages, telexes, facsimiles, and special deliveries, in accordance with the policy 

• Manage outgoing guest mail, courier services, the postage of parcels, and freighting as directed by guests 

• Maintain order and security of guest keys and other selected keys kept in the Front Office, ensuring key issue policy is followed 

• Receive telephone calls and take messages for guests who are out, by hotel policy 

• Record incoming registered mail, telegram, parcel, and telex in the appropriate file 

• Night staff check mail, messages of expected guests against the system/computer, and expected arrivals 

Quyền lợi được hưởng

• Attractive salary and insurance package 

• Duty meal at hotel’s staff cafeteria 

• Laundered uniform 

• Free parking 

• Summer vacation and many outing activities 

• Pre-employment health check and annual health check 

• Hotel discounts worldwide at all IHG hotels and resorts 

• Food & Beverage discount at hotel 

• Opportunity to join international development programs 

 • Chance to work with a great team of people and career growth in the world’s largest luxury hotel brand 

• Other benefits according hotel’s policy

Yêu cầu công việc

• Diploma or Vocational Certificate in Hotel management or equivalent.
• English speaking and writing

Yêu cầu hồ sơ

Please send your CV (recent photo attached) to: 

• Email: Tin đã hết hạn or, 

• Send directly at HR Department: B1, Keangnam Hanoi Landmark72 Tower, Pham Hung Str, Nam Tu Liem, Hanoi • Telephone No.: 024 3275 3464

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