Giám sát lễ tân/ Front Office Supervisor
- Hạn nộp: 30/07/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Sơn Trà - Đà Nẵng
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
16/06/2020 08:35
Mô tả công việc
· Ensure outstanding customer care at all times.
· Maintains a friendly, cheerful and courteous demeanour at all times.
· Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
· Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
· Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
· Supervise daily shift process ensuring all team members adhere to standard operating procedures.
· Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
· Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
· Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
· Performs other duties as assigned, requested or deemed necessary by management
Quyền lợi được hưởng
- Attractive benefits and salary
- 6 days off per week
- Receive full salary during probation period
- Receive high service charge
- Participate many meaningful activities
Yêu cầu công việc
1. Bachelor Degree in any field.
2. Minimum 1 years of experience in similar position preferably in the hospitality Business.
3. Proficiency in English and computer literate.
4. Able to work under pressure.
5. Positive approach to customer service.
6. Able to handle telephone systems.
Yêu cầu hồ sơ
- Apply via email: Tin đã hết hạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 216 Vo Nguyen Giap Street, Phuoc My Ward, Son Tra District, Danang City
Danang the city of light, famous for the Danang International Firework Competition and Danang Light Festival, become the leading economic destination of Vietnam. Belle MaisonParosandDanang Hotel locates Vo Nguyen Giap Street and East Sea Park, airport route, shopping, restaurants and the pounding heart of the Danang city. The design of the hotel was inspired by the ever-changing nuances of light and arts to make Belle MaisonParosandDanang Hotel the most radiant spotlight by Danang coast. Belle MaisonParosandDanang Hotel – 4 star hotel, managed by H&K Hospitality Group, offers an international service with 138 rooms, restaurant, rooftop, library & lounge, lobby bar and meeting room.
Thông tin liên hệ
- Ms. Lien - Phòng Nhân sự