Giám sát lễ tân/ Front Office Supervisor

Belle Maison Parosand Danang Hotel

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

·        Ensure outstanding customer care at all times.

·        Maintains a friendly, cheerful and courteous demeanour at all times.

·  Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 

·   Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

·    Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

· Supervise daily shift process ensuring all team members adhere to standard operating procedures.

·   Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

·      Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

·       Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

·      Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

·   Performs other duties as assigned, requested or deemed necessary by management

Quyền lợi được hưởng

  • Attractive benefits and salary
  • 6 days off per week
  • Receive full salary during probation period
  • Receive high service charge
  • Participate many meaningful activities

Yêu cầu công việc

1. Bachelor Degree in any field.

2. Minimum 1 years of experience in similar position preferably in the hospitality Business.

3. Proficiency in English and computer literate.

4. Able to work under pressure.

5. Positive approach to customer service.

6. Able to handle telephone systems.

Yêu cầu hồ sơ

 - Apply via email: Gửi email 

Belle Maison Parosand Da Nang Hotel managed by H&K Hospitality at 216 Vo Nguyen Giap, Da Nang City
Telephone: 02363 928 688 (ext.2106)

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