Guest Relation Officer - FLC Quy Nhon

• Hạn nộp: 31/08/2017
• Mức lương: 3 - 5 triệu

Thông tin cơ bản

Mô tả công việc

Basic Functions: 

To ensure the guests are 100% satisfied, providing a warm, friendly welcome and a fond farewell to all guests. Doing a multi-role as an information provider, diplomat, salesperson, hotel representative, and public relations agent and that has to be the utmost politeness, efficiency and friendliness as we aim to continually exceed our guests‟ expectation.

Duties and Responsibilities:

§ Arriving at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.

§ Developing a close and harmonious working relationship with other departments.

§ Attending training sessions and meetings as required.

§ Anticipating guest need and handle guest inquiries in a helpful and attentive manner.

§ Being knowledgeable on all facts of the hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.

§ Having a complete knowledge of company policies and procedures.

§ Completing all shift duties as outlined on shift check list prior to the end of shift.

§ Monitoring daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.

§ Conducting room and public areas inspections as required.

§ Greeting and acknowledging all guests.

§ Welcoming all guests in a polite and friendly manner.

§ Suggesting alternatives to meet customer needs and expectations.

§ Thanking and inviting our guests to return.

 § Carrying out other duties as directed by the supervisor.

§ Receiving, handling and replying guest messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.

§ Coordinating hotel reservations for guests when required.

§ Maintaining positive relations with other departments.

§ Ensuring that up-to-date of current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.

§ Keeping updated with all policies and procedures of the hotel.

§ Assisting all other areas of the hotel when required.

§ Performing other duties assigned by the supervisor. 

Quyền lợi được hưởng

Competitive package in an international environment. Multi-properties training & working opportunity Discount schemes and the chance to work with a great team of people. Do you love working and developing your career in an international hospitality industry? If you love dealing with people, bringing new ideas to the enthusiastic and dynamic team, care and passion about your job – we would like to have you in our professional team.

Yêu cầu công việc

§ At least Highschool Certificate, prefer Bachelor Degree or higher in Hospitality & Tourism, Business Administration, Linguistic or related major

§ At least 1 year experience in front office department of international hotel

§ Good inter-personality skills, outgoing, and friendly

§ Strong in English communication skills 

Yêu cầu hồ sơ

CV in English to be sent to: 

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