Guest Service Supervisor - FLC Quy Nhon

• Hạn nộp: 31/08/2017
• Mức lương: 5 - 8 triệu

Thông tin cơ bản

Mô tả công việc

Basic Functions: 

Supervision front desk agent, guest relations officers and monitor lobby area but not limit to PABX, concierge, business center and other sections under front office in any absence of section manager.        

 Duties and Responsibilities:

§ Ensuring effective day to day running of each shift in achieving the goals.

§ Meeting and greeting all return guests, regular guests, VIP and guests of the hotel both or in absence of front office manager.

§ Monitoring daily arrivals by ensuring all guests requests are carried out, all realistic expectations are met, and reservations are honored.

§ Conducting daily shift briefings, meetings, and daily trainings including pass on all relevant information to the employees on a timely manner.

§ Ensuring all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

§ Coordinating and supervising group arrivals and departures by ensuring sufficient staffing levels according to the business flow.

§ Conducting regular employee training and monthly meeting according to individual development plan; monitor their training tracking records.

§ Submitting relevant maintenance and housekeeping cleaning, blocking rooms, room change requests.

§ Writing the roster, annual leave, sick leave and other leave requisitions in system on schedule.

§ Maintaining and continuously improve the working environment in which everybody feels at ease and motivated within the department.

 § Maintaining and continuously improve building positive relations with other departments.

§ Overseeing the personal hygiene and grooming standards of department employees as outlined in the employee handbook.

§ Providing employees coaching and counseling, support and guide as appropriate.

§ Checking all registration card updated by front desk agent to ensure accuracy according to the requirements and the law.

§ Checking front desk cash floats to ensure correctness of the amount as issued by accounting department at the end of each shift.

§ Reconciling and checking front desk banking and audit to ensure all departments are balanced.

§ Ensuring that you and employees are up to date with current facts of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.

§ Maintaining the daily department log, daily courtesy call log, and walked guest log.

§ Attending training sessions as required.

§ Conducting room and floor, property inspections as required by the management.

§ Ensuring that credit policy is adhered to at all times, alerting the front office manager of any potential credit risks.

§ Ensuring all check-ins/outs are efficient within standard limit time, assist front desk agent in case of heavy workload.

§ Ensuring that all stationery levels are well stocked and equipment is well maintained.

§ Ensuring that the rooms are properly arranged and escort VIPs to their rooms.

§ Reporting to the management any anticipated problem or concerns.

§ Maintaining and updating a systematic filing system of all information related to guests.

§ Assisting all other areas of the hotel when required.

§ Coordinating (in conjunction with designated department) fire and emergency evacuation procedures.

§ Conducting regular perimeter checks of the hotel to ensure standards are being maintained safeguard potential loss of hotel assets.

§ Ensuring manager‟s float is maintained at a constant level as issued by accounting department.

§ Performing other duties that may be assigned by the management. 

Quyền lợi được hưởng

Competitive package in an international environment. Multi-properties training & working opportunity Discount schemes and the chance to work with a great team of people. Do you love working and developing your career in an international hospitality industry? If you love dealing with people, bringing new ideas to the enthusiastic and dynamic team, care and passion about your job – we would like to have you in our professional team.

Yêu cầu công việc

§ At least Highschool Certificate, prefer Bachelor Degree or higher in Hospitality & Tourism, Business Administration, Linguistic or related major

§ At least 3 year experience in front office department of international hotel

§ Good inter-personality skills, outgoing, and friendly

§ Strong in English communication skills 

Yêu cầu hồ sơ

CV in English to be sent to: 

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