Club Service Agent - Nhân Viên Lễ Tân Khu Vực Club
- Hạn nộp: 20/05/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Phú Quốc - Kiên Giang
Làm theo ca
Kinh doanh & tiếp thị
Nhân viên
17/07/2023 11:15
Mô tả công việc
· Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest’s name at every opportunity
· Registers and rooms all arrivals according to established procedures
· Maintains an intimate knowledge of departmental standards and procedures
· Performs check-in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with the reservation
· Maintains cashier float and ensures accurate daily report of all money received/sent
· Cashes hotel guest’s personal and traveler's checks and assists with currency exchange
· Keeps abreast of all modifications to accounting policies and procedures
· Responsible and attends to guest’s safety box use at all times
· Knowledgeable of all special promotions and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
· Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist
· Is familiar with other Intercontinental Hotels and Resorts so that guests indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
· Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction
· Performs audit balances and prepares all works for audit in an orderly fashion
· When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals
· Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· Maintains exemplary deportment standards of behavior, appearance, and attitude as expected in an IHG Brand
· Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times
· Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s
Quyền lợi được hưởng
- Competitive salary
- Service charge
- Social Insurance as law
- Bao Viet Health insurance for personal and family
- 24/7 Accident Insurance
- Rest & Relaxation Allowance
- Relocation assistance
- Repatriation allowance
- Home Leave allowance
- Housing, uniform, meal, and transportation are provided by the resort
Yêu cầu công việc
Education: High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Service years in the field: 1 year experience in guest/customer service, or an equivalent combination of education and experience.
Knowledge and skills:
• Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Proficient in the use of Microsoft Office and Guest Services related System
Language: English and Vietnamese
Yêu cầu hồ sơ
- Resume
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
- https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
Thông tin liên hệ
- Phòng Nhân Sự - Recruitment Manager