Guest Service Agent - Nhân Viên Lễ Tân

InterContinental Phu Quoc Long Beach Resort

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

·  Greets and assists all guests in a friendly and helpful manner at all times, while attempting to learn and use guest’s name at every opportunity 

·  Registers and rooms all arrivals according to established procedures

·  Maintains intimate knowledge of departmental standards and procedures

·  Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation

·  Maintains cashier float and ensures accurate daily report of all money received/sent

·  Cashes hotel guest’s personal and travellers checks and assists with currency exchange

·  Keeps abreast of all modifications to accounting policies and procedures

·  Responsible and attends to guest’s safety box use at all times

·  Knowledgeable of all special promotion and procedures for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

·  Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist

·  Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

·  Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction

·  Performs audit balances and prepares all works for audit in an orderly fashion

·  When on night shift, checks night report and prepares morning report, along with all necessary preparations for guest arrivals

·  Maintains comprehensive knowledge of standard reservation procedures including correct use of forms, reading telex, e-mail, messages, and how to interpret availability sources within the reservation systems

·  Maintains exemplary deportment standards of behavior, appearance and attitude as expected in an IHG Brand

·  Takes personal interest and pride to ensure that the guest service work area is kept clean and in an orderly state at all times

·  Strives to maintain the high standards of the hotel for all guests with special attention to IHG Loyalty Program members and other VIP’s

·  Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

·  Perform any other duties which may be assigned by the management from time to time.

·  Be a friendly face and helping hand to our guests

·  Look smart – wear your uniform with pride

·  Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

·  May assist with other duties as assigned by management

Quyền lợi được hưởng

- Insurance as labor law

- At least 14 annual leave, 2 day off/week

- Relocation, Repatriation allowance

- Rest & Relaxation., Home leave allowance

- Accommodation, uniform, transportation and meal are provided

- Service charge as revenue

- International working environment

- Health care insurance for personal at least 6 months and for family after working 2 years

- 24/7 accident insurance

Yêu cầu công việc

Education:  High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Service years in the field:  1 year experience in guest/customer service, or an equivalent combination of education and experience. 

Knowledge and skills:

• Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

• Proficient in the use of Microsoft Office and Guest Services related System

Language:  English and Vietnamese

Yêu cầu hồ sơ

- Resume

- Certificates related to applied position
- Email address: Gửi email
- Phone: 0919 290 709/ 02973 97 8888

Guest Service Agent - Nhân Viên Lễ Tân





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