Bell Service Agent - Nhân Viên Hành Lý

• Hạn nộp: 31/01/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·         Assist with guest packages, coats, luggage, etc. Being alert and taking the initiative to provide assistance to all guests courteously and quickly, before being asked.

·         Possess willingness to please and give undivided attention to any approaching guest

·         Adhere to guest check in and check out procedures related to baggage handling

·         Warmly welcome guests by name at the main entrance, with particular note of repeat guests, VIPs and IHG loyalty related members

·         Warmly welcome or farewell guests by opening and closing car, van, coach and taxi doors

·         Maintain a spotless Porte Cochere and Driveway, ensuring that there are no vehicles parked without authorization from Chief Concierge

·         Direct all arrival guests to the lobby for check-in. Co-ordinate with Guest Service Agents for luggage delivery. If required, escort guests to rooms and hotel facilities.

·         Be familiar with the hotel layout and take note of best route to escort guests

·         Room the guest in accordance with hotel standards

·         Be familiar with lift locations and emergency stairs

·         Provide information to guests about the hotel facilities and assist with services

·         Learn and utilize name of guests, in particular repeat and long staying guests while remaining alert to be able to provide personalized assistance to guests and extend recognition

·         Keep the lobby Front Line and Port Cochere area clean, tidy. inform Concierge Supervisor in case of major cleaning is need to be scheduled by Housekeeping, Concierge or Bell Captain if any area requires major cleaning

·         Follow dress code and grooming standards, ensuring presentation is impeccable while on duty

·         Assist colleagues in other sections, replacing them temporarily when necessary

·         Ensure all guest luggage is kept in the luggage store, and maintain cleanliness and equipment inventory in the store before going off duty on each shift

·         Upon arrival of newspaper, prepare and deliver them to guest rooms as assigned by the Bell Captain

·         Note important information/follow ups on Duty Log for next shift

·         Operate and manage Communication equipment(s)

·         Provide assistance to Arrange transportation and coordinate luggage whenever required

·         Manage the key system securely Responsible of master key and access to bell storage

·         May assist with other duties as assigned by management

Quyền lợi được hưởng

- Insurance as labor law

- 24/7 accident insurance

- Health care insurance for personal at least 6 months and for family after working 2 years

- At least 14 annual leave, 2 day off/week

- Relocation, Repatriation allowance

- Rest & Relaxation., Home leave allowance

- Accommodation, uniform, transportation and meal are provided

- Service charge as revenue

- International working environment

Yêu cầu công việc

Yêu cầu hồ sơ

- Resume in English

- Certificates related to applied position

- Phone: 0919 065 846/ 091 909 6325/ 02973978888 (Phòng Nhân sự)

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