Guest Experience Manager

• Đã tuyển xong
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Responsible for the quality of service provided to all guests throughout each touch point within the hotel.

• Leads the Hotel service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction at all times.

• Elevate guest experience via continuous improvement via innovation and outside in thinking.

• Actively review guest comments and feedback, communicate this with the team members and implement corrective action as needed.

• Take time to get to know the guests and to be committed to service excellence.

Quyền lợi được hưởng

• Employee benefit card offering discounted rates in Accor Hotels worldwide.

• Develop your talent through learning programs by Academy Accor.

• Opportunity to grow within your property and across the world.

• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.

Yêu cầu công việc

• Highly organised and always gives maximum effort.

• Is well informed about all aspects of the job and has a minimum of three years experience in service industry.

• Makes excellent choices and informed decisions.

• Writes, speaks, and presents with clarity.

• Leadership, learning and development management capability.

• Successful pre-opening experience is a plus.

Yêu cầu hồ sơ

- Interested candidates, please send your resume in English 

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