Sales & Customer Service Executive

• Hạn nộp: 25/09/2025
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

We're looking for a dynamic Sales & Customer Service Executive with strong negotiation skills and a passion for F&B to drive event revenue, manage client relationships, and handle end-to-end execution — from proposal to contract — for Tribe Hospitality’s venues.

I. MAIN DUTIES & RESPONSIBILITIES:

SALES:

• Develop and execute sales plans to drive revenue from events, group bookings, corporate and private
• Identify, approach, negotiate with potential clients including corporates, agencies, and private customers.
• Prepare full sales documentation: quotations, contracts, event proposals with clear pricing structures.
• Maintain and grow a strong client network to generate repeat business and referrals.
• Manage and update CRM database, track leads and conversion rates.
• Conduct market research to identify new sales opportunities & stay informed of competitors’ activities.
• Represent the company professionally at networking events and industry gatherings.
• Submit timely reports and sales forecasts to management.

CUSTOMER SERVICE:

1. Responsible for restaurant reservations, events, parties & group bookings & planning.
2. Coordinate with F&B operations team to ensure successful event execution and high guest satisfaction.
3. Handle client inquiries, provide excellent customer service and resolve issues promptly.
4. Resolves customer requests, complaints through multiple platforms: Fb/ Insta, Google Business, Tripadvisor.
5. Support in planning and executing in-house promotional events to increase brand awareness and engagement.

Quyền lợi được hưởng

Internal discount when dining at Tribe's venues

Yêu cầu công việc

• English proficiency is a MUST
• Experiences in sales or event coordination ( F&B, hospitality, or service industry.)
• Sales-Driven & Target-Oriented: knows how to seek leads, pitch offers, follow up, and convert into revenue.
• Confident in negotiating, closing deals, and upselling menus, services, or event packages.
• Skilled in building and maintaining client relationships, including VIPs and large groups.
• Able to handle customer inquiries and issues with professionalism and speed, across all channels (Zalo, hotline, email, in-person).
• Actively seeks new partnership opportunities and represents the brand well in external collaborations
• Comfortable with fast-paced, high-pressure, weekend/holiday shifts during event periods.

Yêu cầu hồ sơ

• Bình luận (5)
• Đánh giá (5)