Front Office Manager
- Hạn nộp: 20/11/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
Mô tả công việc
· To set up the Front Office tools including but not limited to job descriptions, standards and procedures, training plans as a guideline for the Front Office operations;
· To propose to recruit and train employees;
· To supervise, organise, direct and coordinate staff and activities of the Front Office Department;
· To do daily inspection and control of all Front Office sections at least 60% of the time to ensure that Front Office employees perform their daily duties according to the required standards;
· To check and ensure that the consistency in the service for guest is maintained;
· To plan and prepare work schedules for Front Desk Staff, Telephone Operator, Bell Boy, and Business Centre Secretaries;
· To authorise the acceptance of cash advance, rebates, paid out, refunds on the basis of established procedures;
· To monitor and control guest’s credit status to ensure that payment is collectable and received on time. Perform regular follow up for pending payments to ensure that they are collected;
· To organize regular morning briefings with Front Office staff to ensure the smooth flow of information and communications;
· To coordinate with security in the investigation of irregularities and undesirable guests;
· To develop and maintain close business contact with in-house guests and to provide personalised service whenever possible;
· To monitor and control the rooms’ situation in connection with reservations, daily occupancy and room’s availability to ensure maximum revenue through effective yield management;
· To attend department heads’ meeting or other meetings as required;
· To ensure that each Front Office section head holds a subsequent briefing in their respective section based on matters discussed during the Front Office meeting;
· To be familiar with all accounting standards and procedures pertaining to room’s revenue and advice staff concerned to adhere to them in daily operations;
· To know all procedures in case of emergency or fire and make sure that staffs are periodically trained to face this situation and know their function according to the procedures;
· To participate in the inspection and check the preparations for VIPs and ensure that they will receive proper treatment as VIP during their stay;
· To monitor and establish, improve or delete the existing standards and procedures to have more efficient and effective system in order to maintain or improve services and guest satisfaction at the Front Office Department. Consult with General Manager prior to doing so;
· To keep updating with new standards, procedures and other information and advise Front Office section heads accordingly;
· To perform other duties, which are assigned by the superior from time to time;
· This job description is not exhaustive of all the job tasks, but guides and tasks maybe added or removed by General Manager according to pressure of work.
...Quyền lợi được hưởng
We offer full package with attractive benefit :
-Home Leave Allowances based upon position.
- Full meals, ... 5.5 working days
- Staff Accommodation for off shore associates
-
Yêu cầu công việc
Required Skills:
· Management skills
· Problem solving & improvement of workflow and processes
· Decision making
· Strategic planning
· Guest focused and quality oriented
· Profitability oriented
· Excellent command of spoken & written English
· Excellent knowledge of information systems
Qualifications:
· University Degree
· Front Office Management Certificate or background in managing Front Office Department in a 4 to 5-star international hotel.
Experience:
· Minimum 4-5 year experience in 4-5 star hotels
Yêu cầu hồ sơ
Gửi CV qua email : Tin đã hết hạn

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
Quy mô:
Ấp 4, Xã Cửa Cạn, Huyện Phú Quốc, Tỉnh Kiên Giang
-
Nam Nghi Resort Phú Quốc, tọa lạc trên bán đảo Móng Tay ở phía Bắc Đảo trên một cao nguyên đá tự nhiên, nước biển trong xanh màu lam ngọc hoang sơ của vịnh Vũng Bầu đối diện với Vịnh Nước Thái Lan. Khách sạn chúng tôi cung cấp 114 phòng khách sang trọng và biệt thự, 4 nhà hàng phục vụ ăn uống, một SPA độc đáo mang phong cách ngoại nhập; Trung tâm Thể dục cùng với nhiều cơ sở vật chất phục vụ giải trí, nhiệm vụ hàng đầu của Nam Nghi là cung cấp cho khách hàng sự trãi nghiệm một kỳ nghỉ tuyệt vời với phong cách hiện đại trong khi bảo tồn môi trường tự nhiên và thân thiện với cộng đồng người địa phương Mức lương cạnh tranh và quyền lợi của chúng tôi mang đến cho bạn là chưa từng có trên đảo. Liên lạc với chúng tôi hôm nay để bắt đầu công việc mới trãi nghiệm cuộc sống mang phong cách sống hiện đại của con người Nam Nghi Đảo Phú Quốc.
Thông tin liên hệ
-
HR Department - HRM
-