Lounge Service Attendant

Hạn nộp: 30/01/2018
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
10

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Buồng phòng

Vị trí
Nhân viên

Cập nhật
02/04/2018 15:36

Mô tả công việc

• Welcome VIP guests in a friendly, prompt and professional manner.

• Register VIP guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.

• Up-sell rooms where possible to maximize hotel revenue.

• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

• Issue, control and release guest safe-deposit boxes.

• Communicate and outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

• Promote team work and quality service through daily communications and coordination with other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible

• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)

• Assist in whatever way to promote and up sell the hotel’s products and services

• Ensures that all repeat guests are accorded personalized service recognize and welcome

• Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up

• Be familiar with the Business Center daily operation

• General understanding of the Front Office and House Keeping operations in regards to guest accommodation

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time

Quyền lợi được hưởng

- Home leave ticket

- Accommodation & meals are provided

- International working environment

Yêu cầu công việc

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

• Proficient in the use of Microsoft Office and Front Office System

• Frequently standing up behind the desk and front office areas

• Carrying or lifting items weighing up to 50 pounds

• Handling objects, products and computer equipment

Qualifications –

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

• 1 year experience in concierge/front office / guest services operations / customer service, or an equivalent combination of education and experience

Yêu cầu hồ sơ

CV in English

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

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Sắp xếp đánh giá:

InterContinental Phu Quoc Long Beach Resort

Theo dõi

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Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.