Lounge Service Attendant

InterContinental Phu Quoc Long Beach Resort

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

• Welcome VIP guests in a friendly, prompt and professional manner.
• Register VIP guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate and outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
• Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
• Assist in whatever way to promote and up sell the hotel’s products and services 
• Ensures that all repeat guests are accorded personalized service recognize and welcome
• Handles guest’s complaint or requests and liaise with the department concerned to ensure immediate follow up
• Be familiar with the Business Center daily operation
• General understanding of the Front Office and House Keeping operations in regards to guest accommodation
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time

Quyền lợi được hưởng

- Home leave ticket
- Accommodation & meals are provided
- International working environment

Yêu cầu công việc

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to read and write English
• Proficient in the use of Microsoft Office and Front Office System
• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
Qualifications –
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
• 1 year experience in concierge/front office / guest services operations / customer service, or an equivalent combination of education and experience

Yêu cầu hồ sơ

CV in English

Lounge Service Attendant

Chức danh Ngày kết thúc Mức lương
Duty Manager 30/03/2020 Thỏa thuận
Engineering Coordinator - Thư Ký Bộ Phận Kỹ Thuật 12/03/2020 Thỏa thuận
Guest Service Agent - Nhân Viên Lễ Tân 28/02/2020 Thỏa thuận
Assistant Director of Sales (base HCMC) 28/02/2020 Thỏa thuận
Reservation Agent - Nhân Viên Đặt Phòng 28/02/2020 Thỏa thuận
Training Manager 28/02/2020 Thỏa thuận
Human Resources Officer - Nhân Viên Nhân Sự 28/02/2020 Thỏa thuận
Assistant Human Resources Manager 28/02/2020 Thỏa thuận
Public Space Attendant - Nhân Viên Vệ Sinh Khu Vực Công Cộng 28/02/2020 Thỏa thuận
Public Space Supervisor 28/02/2020 Thỏa thuận
Rooms Attendant - Nhân Viên Buồng Phòng 28/02/2020 Thỏa thuận
Housekeeping/ Floor Supervisor - Giám sát Buồng Phòng 28/02/2020 Thỏa thuận
Housekeeping Manager 28/02/2020 Thỏa thuận
Guest Service Centre Agent/ Operator/ Nhân Viên Tổng Đài 28/02/2020 Thỏa thuận
Bellman - Nhân Viên Hành Lý 28/02/2020 Thỏa thuận
Driver - Nhân Viên Lái Xe Bộ Phận Tiền Sảnh 28/02/2020 Thỏa thuận
Driver - Tài Xế Lái Xe Dấu E 28/02/2020 5 - 8 triệu
Korean Speaking - Guest Relations Officer 28/02/2020 Thỏa thuận
F&B Hostess 28/02/2020 Thỏa thuận
Waiter/ Waitress - Nhân viên Phục Vụ Nhà Hàng 28/08/2020 Thỏa thuận
F&B Captain 28/02/2020 Thỏa thuận
Storekeeper - Nhân viên Kho 28/02/2020 8 - 12 triệu
Credit Manager - Quản Lý Tín Dụng 28/02/2020 Thỏa thuận
Purchasing Manager - Trưởng Phòng Cung Ứng 28/02/2020 Thỏa thuận
AC Technician - Nhân Viên Kỹ Thuật Điện Lạnh 28/02/2020 Thỏa thuận
AV Technician - Nhân Viên Kỹ Thuật Âm Thanh Ánh Sáng 28/02/2020 Thỏa thuận
Kitchen Supervisor - Giám Sát Kỹ Thuật Bếp 28/02/2020 Thỏa thuận
LAUNDRY TECHNICAL SUPERVISOR - GIÁM SÁT KỸ THUẬT GIẶT LÀ 28/02/2020 Thỏa thuận
Electric Supervisor 28/02/2020 Thỏa thuận
Duty Engineer - Trưởng Ca Kỹ Thuật 28/02/2020 Thỏa thuận
Stewards - Nhân Viên Tạp Vu Bếp 28/02/2020 Thỏa thuận

ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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