•          Manages the Colleague Accommodation/Residences and all facilities related to the  Accommodation/ Residences, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices

•          Manages the Colleague Accommodation in line with the Hotel Benefits Matrix by level.

•          Maintains a balance between individual colleague needs and fairness and hotel policies.

•          Liaises with individuals outside the hotel including, but not limited to, Welfare and Activity providers, tour operators,  government officials, colleges and universities, competitors and other members of the local community

•          Assists the Human Resources Director, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme

•          Ensures clear lines of communication exist to disseminate information affecting employer - employee relations, employee activities and hotel policies and programmes

•          Maintains and updates files on employee accommodation records.

•          Maintains effective communications at all levels of management and staff

•          Works closely with the Hotel Human Resources Manager, Recruitment Manager and the HR team to ensure a warm welcome for all colleagues.

•          Assists in maintaining and creating a positive atmosphere within the hotel and Accommodation that allows for open two way communication that ensures morale and productivity reach the highest possible levels

•          Prepares and submits periodic reports for management’s use in accordance with Corporate and government requirements, such as personnel inventories, health and safety, accident reports etc.

•          Contributes to the development and implementation of improved methods of work and better utilization of staff in all areas

•          Counsels hotel personnel as needed in the role of HRM Welfare & Activities warrants, maintain confidentiality as appropriate. Advising colleagues that information which may impact Hotel operations should be reported to their Manager or to the HRM / HRD, failing which you will do this.