reservation-agent-01-year-contract

Reservation Agent | 01 year contract

Khách sạn JW Marriott Hà Nội

Quy mô : 500 - 999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

JOB SPECIFIC TASKS

• To be well-versed with the facilities and services offered by the hotel. 
• To master the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits and amenities etc. for better upselling and “ shoptalk” performance.
• To be well-versed in all reservations handling process; proficient in operating the reservations systems and equipment.
• Must at all times keep the level of abandoned calls to the minimum to increase sales opportunities
• To upsell whenever possible to maximize on occupancy and revenue levels.
• To advise the Reservation Manager/Supervisors of any deviations in rate applications or reservation arrangements/challenges/complaints etc. 
• To fully understand market segmentation to accurately qualify/track reservations to ensure 100% accuracy in marketing/production reports generated.  
• To handle incoming reservation requests(in forms of email or fax correspondence) according to the hotel’s standard(respond within 24hours).
• To maintain an accurate and updated filing systems of all correspondence.
• To assume duties and responsibilities as delegated by Reservations Manager/Supervisors. 

Quyền lợi được hưởng

BENEFITS
• 02 months of probation with Full salary| Service charge| Social Insurance
• Attractive remuneration package & 13th month salary
• Local and International training course
• 05 working days | 02 day-off per week
• Duty meal & Uniform provided by hotel
• Taxi for late night shift| Free motorbike & car parking
• Cross training & Cross exposure & Task force opportunities
• Associate Appreciation Week| Takecare culture
• Baby born gift| Birthday gift| Marriage allowance| Bereavement allowance
• Free yoga classes| Annual health check| Annual vacation
• Associate special discount for hotel rooms and F&B services at International Marriott properties
• Career path in the most respected and prestigious hotel companies in the world.

Yêu cầu công việc

• Good English| Strong communication| Service mind
• 01 year experience in the same position.
• Hotel & Sales background is preferred

Yêu cầu hồ sơ

APPLICATION:

• Send your CV (Picture attached & Subject: Candidate Name - Position) to email: Gửi email for your application.
• OR Fill in the application from at Loss & Prevention room at hotel (No.8 - Do Duc Duc - Nam Tu Liem - Hanoi)
• Interview appointment will be set up only to potential candidate at the soonest.
• Recruitment fanpage: JW Marriott Hanoi Career Opportunities

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