Assistant Learning & Development Manager

• Hạn nộp: 20/07/2025
• Mức lương: Thỏa thuận

Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Mô tả công việc

Create value by providing a strategic Training and Development solution, ensuring the appropriate resources are applied to build organisational and individual capability.

Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Training Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources.

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review

• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

• Ensure effective training programs are in place for the following:

o New Employee Orientation

o Train the Trainer

o Customer Service Training

o Technical job-specific training (through certification of departmental standards and procedures)

o Supervisory Skills Training

o Management Development

o Fire, Life, and Safety Training

o Selling Skills

o Employee retraining

• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

• Maintains all hotel training records

• Establish a training library of books, videos, journals and audiovisual materials to assist trainers in their training programs and for staff personal development

• Design, produce, and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

• Attend departmental training sessions and critique performance

• Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly. E.g.: ESPS, GSTS, achievement of budget, etc

• Assist Department Trainers in preparing and conducting departmental training and assess accordingly

• Prepare and monitor training programs for:

o Management Trainees

o Work Experience

o Hotel School Trainees, etc

• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

• Produce monthly training reports for your Manager and the General Manager including:

o Internal Training Programs

o External training programs

• Liaise with other IHG Training Managers to share experiences and resources

• Liaise with educational institutions conducting hospitality and training courses

• Maintain current information and records of suppliers of training resources and materials

• Delivers briefings of all internal programmes to executive management and department heads

• Contributes towards regional activities as directed by the Regional Director of Human Resources / General Manager

• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

• Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

• Works with Superior in the preparation and management of the Department’s budget

• Working with the Director of Human Resources and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.

• Provide leadership and direction to the hotel-based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.

• With the Director of Human Resources' support and manage the delivery of Leadership development training.

• Work with the key regional influencers in leading efforts to embed our ways of working/values (Our Winning Ways).

• Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies.

• Maintain good relationships with educational partners

Quyền lợi được hưởng

• Full salary, service charge, and local social insurance contribution in the probation period

• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

• Opportunity to join international training & development programs and cross-training programs

• 2 OFF days/ week

• Delicious and nutritious meal at Hotel’s Social Café

• Sleeping Lounge for Employee

• Laundered uniform provided by Hotel

• Pre-employment health check and annual health check

• Birthday gifts and Allowances for other special events

• Recognition program with valuable gifts

• Summer vacation and many team-building activities

• Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

• Unlimited Food & Beverage discount at Hotel

• Free parking

• Other benefits according to Hotel’s policy

Yêu cầu công việc

Required Skills

• Experience utilizing an Applicant Tracking System; Proficient in Word and Excel; Experienced in Behavioural Interviewing and interpreting psychometric evaluations; Ability to work across multiple business units; Organised, systematic and good communication skills; Demonstrated capability in impact and influence; Fluent in English

Qualifications

• Degree in Education or Organisational Behaviour and Development. Bachelor of Business or Hospitality Management 

Experience

• Should have 3-5 years of experience in an HR role (Regional and Unit) within a major customer-focused organization. 

• Experience in developing, delivering, outsourcing and implementing training and development initiatives for a large, diverse organization.

Yêu cầu hồ sơ

Please send your CV (attached with photo) to:

- Hoteljob

- HR Office: B1, Keangnam Hanoi Landmark, Pham Hung Str, Nam Tu Liem District, Hanoi

- Recruitment Tel: 024 32753464

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