Front Desk Agent/ Nhân viên Lễ Tân

• Hạn nộp: 01/08/2026
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s names at every opportunity 

• Registers and rooms all arrivals according to established procedures 

• Maintains an intimate knowledge of departmental standards and procedures 

• Performs check-in, check-out, and room change procedures and ensures all data are entered completely into the hotel systems by the reservation 

• Maintains cashier float and ensures accurate daily report of all money received 

• Cashes hotel guests’ personal and traveler’s checks and assists with currency exchange 

• Keeps abreast of all modifications to accounting policies and procedures 

• Responsible and attends to guests’ requests to use the service safety box at all times 

• Knowledgeable of all special promotion procedures, and programs 

• Attends to guests’ complaints, inquiries, and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 

• Is familiar with other Accor Hotels so that guests indicating any next destination on the registration card can be “sold” an onward booking to another Accor Hotels 

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 

• Performs the audit balances and prepares all works for audit in an orderly fashion 

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, and messages, and how to interpret availability sources within the reservation systems 

• Maintains exemplary deportment standards of behavior appearance and attitude as expected in an Accor Group 

• Takes a personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times 

• Endeavors to maintain the high standards of the hotel with particular regard to the importance of members and other VIPs and concerning the hotel and to be a health or safety hazard 

• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety 

 • Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

• 100% salary and service fee during probation period
• Fully paid insurance according to State regulations
• 24/7 Accident Insurance
• 05 working days according to regulations, 2 days off/week
• Provide meals and uniforms
• Participate in training programs according to group standards

Yêu cầu công việc

Yêu cầu hồ sơ

• CV
• Resume
• Relevant Degree or certification

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