Lễ tân nam
- Hạn nộp: 28/02/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Vũng Tàu - Bà Rịa - Vũng Tàu
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
23/11/2020 11:00
Mô tả công việc
Job Summary – (Role Summary)
· Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
Essential Duties and Responsibilities – (Key Activities of the role)
· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· Registers and rooms all arrivals according to established procedures
· Maintains intimate knowledge of departmental standards and procedures
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· Maintains cashier float and ensures accurate daily report of all money received
· Cashes hotel guest’s personal and travelers checks and assists with currency exchange
· Keeps abreast of all modifications to accounting policies and procedures
· Responsible and attends to guest’s request of using the service of safety box at all times
· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, and also Imperial Hotel’s Loyalty programs.
· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
· Performs the audit balances and prepares all works for audit in an orderly fashion
· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
· Maintains exemplary deportment standards of behavior and appearance and attitude as expected at Imperial Brand
· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
· Endeavors to maintain the high standards of the hotel with particular regard to the importance of Imperial Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
· Perform any other duties which may be assigned by the management from time to time.
Quyền lợi được hưởng
Yêu cầu công việc
Required Skills –
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· Able to read and write English
· Proficient in the use of Microsoft Office and Smile System
Qualifications –
· High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –
· 1 year experience in guest / customer service, or an equivalent combination of education and experience.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 500 - 999
- 159-163 Thùy Vân, phường Thắng Tam, Tp. Vũng Tàu, Bà Rịa - Vũng Tàu, Việt Nam
Tập đoàn đa ngành sở hữu bởi tư nhân, với các lĩnh vực đầu tư chủ yếu là khách sạn, văn phòng, căn hộ cho thuê, trung tâm thương mại, nhà hàng và tiệc, kinh doanh thương mại,… Tập đoàn đa ngành sở hữu bởi tư nhân, với các lĩnh vực đầu tư chủ yếu là khách sạn, văn phòng, căn hộ cho thuê, trung tâm thương mại, nhà hàng và tiệc, kinh doanh thương mại,… Ngoài ra còn có Nhà hàng hải sản Lasirena The Imperial Garden Lounge, The IMPERIAL Business Centre Cung cấp dịch vụ văn phòng tiêu chuẩn 5* với mô hình Dịch vụ trọn gói tại Tòa nhà Petro Việt Nam, 1-5 Lê Duẩn, Q1.TP.HCM.
Thông tin liên hệ
- Ms. Trang - Nhân sự