Concierge

• Hạn nộp: 30/04/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

·                   ·                 Co-coordinating day to day operational activities with direct liaison with the Duty Manager and Front Office Manager.

·                 Responsible for the high standard cleanliness of the internal/external areas of the foyer.

·                 Field guests enquire and offer solutions.

·                 Maintain a high profile of guest assistance through the effective supervision of Bell staff.

·                 Co-ordinate all transportation request.

·                 Ensure car team in good condition at all times.

·                 Keep well informed about weather forecasts, city happenings, etc so that you are best able to field guests’ queries and offer solutions.

·                 Establishing and maintaining standards and consistency for welcoming and escorting guests from the airport to the hotel, then to rooms and farewell them.

·                 Ensure all guest property is stored safely & the correct procedures are adhered to.

·                 Meet and greet guests. Maintain a high profile as the first and last point of contact for guests.

·                 Acknowledgement of our returned guests.  Responsible for escorting guests to reception and their introduction to check-in.

·                 To reinforce the hotel culture & spirit through teamwork and flexibility consistent with the Staff Handbook.

·                 Ensure that personal grooming and hygiene standards are met as specified in the Staff Handbook.

·                 To maintain a favorable working relationship with all company employees to in turn promote a cooperative and harmonious working environment.

·                 Handle any guest complaints effectively and diplomatically to ensure the ultimate satisfaction of guests.

·                 To ensure you consistently present yourself in a manner which makes a clear statement of professionalism, maintaining a sense of self pride which is reflected in both your appearance and your performance.

·                 To at all times project a favorable image of The Bach Suites Saigon  to enhance public recognition and acceptance of all its areas of endeavor

Quyền lợi được hưởng

Yêu cầu công việc

·                   A diploma or degree qualification. Fluency in oral and written English

·                   Experience:      Previous hotel-related experience desired.

·                   Other:

·                   Excellent interpersonal and communication skills

·                   Good presentation and public speaking skills

·                   Good in planning, organizing and coordination. 

Yêu cầu hồ sơ

- Hồ sơ đầy đủ.

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