Reservation Sales Agent
Quy mô :
028 3838 8900 Số 8 Nguyễn Huệ, quận 1 , TP Hồ Chí Minh
Mô tả công việc
- Be in charge of all accommodation bookings.
- Ensure effective communication with all departments in order to provide an efficient service to the guests.
- Provide hotel facilities information and using telephone sales skills to encourage guests to reserve accommodation.
- Take care of reservations made by e-mail. Confirm bookings/ provide hotel facilities information / offer hotel services / reply all other requests or questions from guests.
- Take care of other sources of bookings: Corporate, Online, Crew, Exhibitions, Day use, Pre-registrations, Mobile application bookings…..
- Take care of reservations / amendments / cancellations of corporate clients. Follow-up their re-confirmation / guaranteed letters.
- Take care of reservations / amendments / cancellations of travel agents – FITs bookings
- Take care of reservations / amendments / cancellations of tour – groups / series / MICE / Complimentary bookings.
- Input reservation data into computer system.
- After group bookings are finalized, split groups – update group member information as per rooming lists.
- Follow up “Traces” to ensure pending issues to be resolved (payment, deposit, guest names, company stamp, tour guide information, rooming list…)
- File all incoming reservations, amendments and cancellations on daily basis.
- Take care of extranets and interfaced bookings
- File all contracts and history reservations.
- Be responsible for secretarial functions and support the team – when needed.
- Re-confirm the following day arrivals (by telephone or e-mail)
- Inventory control.
- Upload supporting documents of the following day arrivals to front office shared folders.
- Perform Cross-sell and Up-sell.
- Coordinate with other department to ensure smooth operation.
- Ensure sales strategy are applied and implemented.
- Maintain database in PMS.
- Prepare reports which support smooth operation in the department.
- Follow up “No Show”, “Late Cancellation”.
- Perform other duties as assigned by Revenue Manager / Reservations Manager or Supervisor.
Quyền lợi được hưởng
- Competitive salary and pay on the ability
- Bonus in the public holidays and New Years
- 13th Month salary
- Annual salary increment
- Employee recognition program for month and year award
- Free for duty meal, parking, uniform (clothes, shoes) and laundry service
- Personal Accident insurance 24/7 covered
- Allowances: birthday, wedding, baby welcome, hospitalization, funeral
Yêu cầu công việc
- Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
- 1-2-year experienced in related position
Yêu cầu hồ sơ
Hồ sơ tiếng anh
THÔNG TIN LIÊN HỆ
Địa chỉ: Số 8 Nguyễn Huệ, quận 1 , TP Hồ Chí Minh
Điện thoại: 02838 388 900