Mô tả công việc
- Be in charge of all accommodation bookings.
- Ensure effective communication with all departments in order to provide an efficient service to the guests.
- Provide hotel facilities information and using telephone sales skills to encourage guests to reserve accommodation.
- Take care of reservations made by e-mail. Confirm bookings/ provide hotel facilities information / offer hotel services / reply all other requests or questions from guests.
- Take care of other sources of bookings: Corporate, Online, Crew, Exhibitions, Day use, Pre-registrations, Mobile application bookings…..
- Take care of reservations / amendments / cancellations of corporate clients. Follow-up their re-confirmation / guaranteed letters.
- Take care of reservations / amendments / cancellations of travel agents – FITs bookings
- Take care of reservations / amendments / cancellations of tour – groups / series / MICE / Complimentary bookings.
- Input reservation data into computer system.
- After group bookings are finalized, split groups – update group member information as per rooming lists.
- Follow up “Traces” to ensure pending issues to be resolved (payment, deposit, guest names, company stamp, tour guide information, rooming list…)
- File all incoming reservations, amendments and cancellations on daily basis.
- Take care of extranets and interfaced bookings
- File all contracts and history reservations.
- Be responsible for secretarial functions and support the team – when needed.
- Re-confirm the following day arrivals (by telephone or e-mail)
- Inventory control.
- Upload supporting documents of the following day arrivals to front office shared folders.
- Perform Cross-sell and Up-sell.
- Coordinate with other department to ensure smooth operation.
- Ensure sales strategy are applied and implemented.
- Maintain database in PMS.
- Prepare reports which support smooth operation in the department.
- Follow up “No Show”, “Late Cancellation”.
- Perform other duties as assigned by Revenue Manager / Reservations Manager or Supervisor.
Quyền lợi được hưởng
- Competitive salary and pay on the ability
- Bonus in the public holidays and New Years
- 13th Month salary
- Annual salary increment
- Employee recognition program for month and year award
- Free for duty meal, parking, uniform (clothes, shoes) and laundry service
- Personal Accident insurance 24/7 covered
- Allowances: birthday, wedding, baby welcome, hospitalization, funeral
Yêu cầu công việc
- Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
- 1-2-year experienced in related position
Yêu cầu hồ sơ
Hồ sơ tiếng anh
Chia sẻ
| Chức danh | Địa điểm | Ngày kết thúc | Mức lương |
|---|---|---|---|
| Security Officer - Nhân viên an ninh | 31/07/2019 | 5 - 8 triệu | |
| Nhân viên kỹ thuật điện | 31/07/2019 | 5 - 8 triệu | |
| Hostess | 30/07/2019 | 5 - 8 triệu | |
| Receptionist - Nhân viên lễ tân | 30/07/2019 | Thỏa thuận | |
| Bartender - Nhân viên pha chế | 31/07/2019 | 5 - 8 triệu | |
| Room Attendant - Nhân viên phục vụ phòng | 30/07/2019 | 5 - 8 triệu | |
| Bellman - Nhân viên hành lý | 30/07/2019 | 5 - 8 triệu | |
| Guest Service Agent | 31/07/2019 | 5 - 8 triệu | |
| Public Area Attendant - Nhân viên vệ sinh | 31/07/2019 | 5 - 8 triệu | |
| Giám sát tầng | 30/07/2019 | Thỏa thuận | |
| Phó ca bếp | 31/07/2019 | Thỏa thuận | |
| Nhân viên phục vụ | 30/07/2019 | 5 - 8 triệu | |
| Income Auditor | 28/07/2019 | 8 - 12 triệu | |
| Cost Controller | 30/07/2019 | 8 - 12 triệu | |
| Therapist - Kỹ thuật viên trị liệu | 31/07/2019 | 5 - 8 triệu | |
| Duty Manager - Quản lý ca trực | 30/07/2019 | Thỏa thuận | |
| Gym/pool Attendant | 31/07/2019 | 5 - 8 triệu | |
| Commis - Phụ bếp | 31/07/2019 | 5 - 8 triệu | |
| Operator | 30/07/2019 | Thỏa thuận | |
| F&B Controller | 30/07/2019 | Thỏa thuận | |
| M&E Technician | 31/07/2019 | Thỏa thuận | |
| Nhân viên lễ tân | 30/07/2019 | 5 - 8 triệu | |
| Kitchen Secretary - Thư ký Bếp | 31/07/2019 | 5 - 8 triệu | |
| Chef de Partie - Pastry | 31/07/2019 | Thỏa thuận | |
| Nhân viên pha chế | 31/07/2019 | 5 - 8 triệu | |
| Phó ca bếp Bánh Việt | 31/07/2019 | 8 - 12 triệu | |
| Captain | 31/07/2019 | Thỏa thuận | |
| Nhân viên phụ bếp - Cook Helper | 30/07/2019 | 3 - 5 triệu | |
| Thực tập sinh Bếp | 31/08/2019 | Thỏa thuận | |
| Trưởng Bộ Phận Bếp | 31/07/2019 | Thỏa thuận | |
| Nhân viên phòng giặt ủi | 07/08/2019 | 5 - 8 triệu |
Đánh giá nhà tuyển dụng