Reservation Sales Agent

Công ty Cổ phần Tập đoàn Quản lý Bất động sản Windsor

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

    • Be in charge of all accommodation bookings.
    • Ensure effective communication with all departments in order to provide an efficient service to the guests.
    • Provide  hotel  facilities  information  and  using  telephone  sales  skills  to  encourage  guests  to reserve accommodation. 
    • Take care of reservations made by e-mail.  Confirm bookings/ provide hotel facilities information / offer hotel services / reply all other requests or questions from guests.
    • Take care of other sources of bookings: Corporate, Online, Crew, Exhibitions, Day use, Pre-registrations, Mobile application bookings…..
    • Take care of reservations / amendments / cancellations of corporate clients. Follow-up their re-confirmation / guaranteed letters.
    • Take care of reservations / amendments / cancellations of travel agents – FITs bookings
    • Take  care  of  reservations  /  amendments  /  cancellations  of  tour  –  groups  /  series    / MICE  / Complimentary bookings.
    • Input reservation data into computer system.
    • After  group  bookings  are  finalized,  split  groups  –  update  group member  information  as  per rooming lists.
    • Follow up “Traces” to ensure pending issues to be resolved (payment, deposit, guest names, company stamp, tour guide information, rooming list…)
    • File all incoming reservations, amendments and cancellations on daily basis.
    • Take care of extranets and interfaced bookings
    • File all contracts and history reservations.
    • Be responsible for secretarial functions and support the team – when needed.
    • Re-confirm the following day arrivals (by telephone or e-mail)
    • Inventory control.
    • Upload supporting documents of the following day arrivals to front office shared folders.
    • Perform Cross-sell and Up-sell.
    • Coordinate with other department to ensure smooth operation.
    • Ensure sales strategy are applied and implemented. 
    • Maintain database in PMS.
    • Prepare reports which support smooth operation in the department.
    • Follow up “No Show”, “Late Cancellation”.
    • Perform other duties as assigned by Revenue Manager / Reservations Manager or Supervisor.

    Quyền lợi được hưởng

    • Competitive salary and pay on the ability
    • Bonus in the public holidays and New Years
    • 13th Month salary
    • Annual salary increment
    •  Employee recognition program for month and year award
    •  Free for duty meal, parking, uniform (clothes, shoes) and laundry service
    • Personal Accident insurance 24/7 covered
    • Allowances: birthday, wedding, baby welcome, hospitalization, funeral

    Yêu cầu công việc

    •        Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major.
    •       1-2-year experienced in related position 

    Yêu cầu hồ sơ

    Hồ sơ tiếng anh

    Reservation Sales Agent

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