Concierge/ Nhân viên Quầy thông tin Khách hàng

• Hạn nộp: 31/08/2023
• Mức lương: 8 - 12 triệu

Thông tin cơ bản

Mô tả công việc

• Updates all information on restaurants, hotel facilities, emergency telephone numbers, places of interests and other miscellaneous information periodically.
• Delivers the brand promise and provide exceptional services for guests and internal customers at all times to maintain positive guest and colleague interactions with good working relationships.
• Ensures that guest history records are accurately maintained.
• Ensures all guests' messages, mail, faxes and parcels are handled and distributed promptly.
• Ensures that all guest requests and requirements are attended to promptly and handled in the correct manner. Runs errand for guest as and when required
• Ensures guest comments are chanelled to Assistant Manager/Concierge Manager for follow up.
• Ensures speedy, accurate and efficient telephone and message service at all times.
• Ensures accurate information of special events and promotions inside and outside of the hotel.
• Handles parcel wrapping for guest.
• Works closely with other Concierge personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures accurate knowledge of hotels and the tourism in Saigon.
• Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

• Attractive package

• International and professional but friendly 5-star working environment

• Training and development opportunities

• Complimentary rooms

• Discount 50% for F&B service at our restaurants

• Have 2 duty meals per working shift

Yêu cầu công việc

• Ideally with a relevant degree or diploma in Hospitality

• Good customer service, communications and interpersonal skills.

• Relevant experience in similar sized company is preferred

• Good English communication

Yêu cầu hồ sơ

• Bình luận (5)
• Đánh giá (5)