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Guest Relations Trainee - Thực Tập sinh quan hệ khách hàng

  • Hạn nộp: 30/11/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
31/10/2023 13:38

Mô tả công việc

  • Assist in processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Assist in processing all payment types such as room charges, cash, checks, debit, or credit.
  • Assist in processing all check-outs including resolving any late and disputed charges.
  • Assist in answering, recording, and processing all guest calls, messages, requests, questions, or concerns.
  • Assist in coordinating with Housekeeping to track readiness of rooms for check-in.
  • Assist in communicating parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Assist in supplying guests with directions and information regarding property and local areas of interest.
  • Assist in running daily reports (number of arrivals, departures), identifying any special requests, and checking reports for accuracy.
  • Assist in completing designated cashier and closing reports in the computer system.
  • Assist in cashing guests' personal checks and traveler's checks.
  • Assist in checking bank at the beginning and end of shift.
  • Assist in balancing and dropping receipts according to Accounting specifications.
  • Assist in following all company safety and security policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager.
  • Assist in following all company policies and procedures; ensuring uniform and personal appearance are clean and professional; maintaining confidentiality of proprietary information; protect company assets.
  • Assist in welcoming and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Assist in peaking with others using clear and professional language; answering telephones using appropriate etiquette.
  • Assist in developing and maintaining positive working relationships with others.
  • Assist in ensuring promptly with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors/Managers.

Quyền lợi được hưởng

  • Duty meals
  • Competitive salary for Trainee
  • Uniforms
  • Be a part of Marriott International in all activities
  • Improve skills in many aspects of career

Yêu cầu công việc

  • Good command in English and Vietnamese
  • Excellent communication skills
  • Knowledgeable about personalized customers services
  • Able to develop and maintain productive customer relationships by actively seeking information to understand and address customers' needs
  • Candidates will be provided with more job details during interview

Yêu cầu hồ sơ

For application:

  • Choose your interested job and apply directly on our Hoteljob recruitment site
or
  • Send application form to Loss Prevention Office: 01 Ngo Duc Ke Str., District 1, Ho Chi Minh City.

Note: Only qualified candidates will be contacted.

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • 8-15 Tôn Đức Thắng, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
  • http://renaissance-hotels.marriott.com/
  • The Renaissance Riverside Hotel Saigon is a 5 star luxury hotel in Ho Chi Minh City managed by Marriott International Inc., a leading worldwide lodging company in the hospitality industry with 30 brands and more than 7,000 hotels and resorts across 131 countries & territories all over the world. To know more about us, get access to [http://renaissance-hotels.marriott.com/]! The successful and appropriate candidates will take part in a company committed to providing the best in terms of development opportunities and remuneration for its associates. This is evident in our 5 working days per week among other perks and benefits offered at Renaissance Riverside Hotel Saigon. Find us at [https://jobs.marriott.com/marriott/jobs?page=1&keywords=renaissance+saigon] for more job opportunities! SEE YOU SOON!

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