Welcomer/ Nhân viên chào đón khách

• Hạn nộp: 28/04/2024
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager.

• Promotes the Pullman brand philosophy through his or her exemplary attitude, behaviour, uniform and excellent communication skills.

• Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile.

• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.

• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts.

• Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go; Contributes to guests' sense of well being and loyalty, by establishing a warm and personalised relationship.

• Gives priority to guest relations, while taking care to respect administrative procedures

• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.

• Handles any customer objections, comments or complaints; provides a response as soon as possible while the guest is still at the hotel.

• Promotes the use of the automated check in/ check out kiosks to guests and provides assistance.

• Collects and inputs information on guests, to improve future visits to the hotel.

Quyền lợi được hưởng

• 02 months of probation receive full salary
• 05 working days, 02 days off per week
• Periodic health check
• Accident insurance 24/7
• Uniforms and meals in shifts
• Discounted rates apply when using services at the hotel in the Accor group.
• Social & health insurance, unemployment follow VietNam law

Yêu cầu công việc

• Fluent in the national language, English
  
• People with particular communication talents, very much at ease in public, with a ready smile, rather extravert
• Team spirit, Enthusiastic, Dynamic
• Good listening skills and ability to anticipate
• Good presentation, confident speaking skills

Yêu cầu hồ sơ

Please send CV in English

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