The Imperial Hotel & Residences

Quy mô : 500 - 999

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Job Summary – (Role Summary)

Tóm tắt công việc


·         Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

·         In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.


Essential Duties and Responsibilities – (Key Activities of the role)

Yêu cầu và trách nhiệm công viêc:


  • Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked
  • Maintain a willingness to please attitude and give undivided attention to any approaching guest
  • Adhere to guest checking in and checking out procedures pertaining to baggage handling
  • Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and loyalty members.
  • Assist arriving and departing guests by opening and closing car and taxi doors
  • Maintain a spotless Porte Cochere and Drive way
  • Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.
  • Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
  • Room the guest in accordance with hotel standards
  • Be familiar with the lift workings and emergency stairs
  • Provide information to guests about the hotel facilities and services
  • Provide guest services and guidance
  • Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
  • Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
  • Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
  • Help other employees in department, replacing them temporarily when necessary
  • Keep the baggage room clean and in order before going off duty on each shift
  • Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
  • Use the Duty Log to document matters of importance
  • Operate Communicates equipment
  • Arrange transport and coordinate luggage
  • Manage the key system securely
  • Perform any other duties which may be assigned by the management from time to time.

Quyền lợi được hưởng

- Lương tháng 13

- Phí dịch vụ hàng tháng
- Bảo hiểm xã hội, y tế, thất nghiệp
- Thưởng hàng quý
- Thưởng cuối năm

Yêu cầu công việc

Required Skills – Kỹ năng yêu cầu

·         Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

·         Able to read and write English


Qualifications –Bằng cấp


·         High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent


Experience – Kinh nghiệm


06 months experience in guest service or customer service, or an equivalent combination of education and experience.

Yêu cầu hồ sơ

*Hồ sơ gồm: Đơn xin việc, Sơ yếu lý lịch, CMND, 2 ảnh 3x4. hộ khẩu hoặc KT3, giấy khai sinh bản sao, Các bằng cấp có liên quan.
- Bản CV ứng viên ghi rõ quá trình làm việc trước đó.

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