Tuyển Income Auditor

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• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Summary
An Income Auditor reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency.

To ascertain that all daily revenues that should have been received by the hotel have been received and are properly recorded. In so doing, the work of Night Audit, Front Office, and the Food and Beverage Cashiers are being audited.

At Hilton, our promise is to ensure every guest feels cared for, valued and respected, which means we need you to live our Hilton Values and embrace our Hilton Blue Energy Culture, which you will be shared and trained when you join us.


What will I be doing?

As an Income Auditor you will monitor all transactions as they contribute to or detract hotel revenue. Specifically, you will be responsible for performing the following tasks to the highest standards:

Audit charges to City Ledger and credit card companies before forwarding them to the Accounts Receivable section;
Carry out daily checks of revenue (Room, Food & Beverage Revenue) via an Operations Audit as per finance policy & hotel standards;
Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets;
Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs;
Check bills signed to Room Account and record all covers;
Record Reset Counter;
Spot-check Function Diary and the settlement of function bills;
Reconcile telephone, Pay TV, newspaper revenue, guest laundry income, corrections and allowance;
Ensure Advanced Deposits are current - Recommend improvements to processes as required;
Audit revenues from Other Operated Departments such as Shops, Laundry and Business Center for completeness;
Ensure that all of the day's Banquet revenue has been recorded;
Audit the daily General Cashier's Report against recorded cash movements;
Verify that the computerized Daily Report reflects completely all of the day's transactions;
Review paid outs and allowance vouchers for reasonableness, proper approval and supporting documentation;
Verify supports for complimentary and house use rooms and for rooms charged at rates varying from the rack potential;
Spot check the accuracy of 'regular' and 'contractual' room rates in the system;
Review all house use and entertainment checks for propriety and ensure that they are signed and authorized;
Audit all Food and Beverage outlet checks on the 'List of Negative Check Lines' for explanation and approval by Outlet Managers (or delegated personnel), and by the Chef in instances of cancelled captain's/ automatic kitchen orders;
Audit the 'List of Voided Restaurant Checks' for proper approvals (as under 12) and explanations;
Check the sequential use of Food and Beverage checks, foreign exchange vouchers, official receipts and to investigate any missing or irregular forms;
Review guest ledger balances daily and research questionable movements;
Investigate late charges and skippers. All details should be forwarded to the Credit Manager for further action;
Ensure that all employee City Ledger accounts are closed at month end;
Carry out surprise checks of rooms, health club attendance and laundry (if hotel provides an outside sevice);
Carry out surprise cash counts of cashier's floats;
Carry out surprise foreign currency counts;
Monitor the organized execution of the night audit program by Front Office personnel;
Maintain organized files of all pertinent audit records;
To have full understanding of a job a Night Auditor and to relieve the Night Auditor during the latter's day-off or as necessary;
To carry out any other reasonable duties and responsibilities as assigned;
Respond to changes in departmental functions as dictated by the industry, the company, or the hotel;
To be courteous and professional when in contact with outside companies/suppliers and to maintain good working relationships with all colleagues throughout the hotel;
Train and the develop Team Members (if any);
Allocate work duties to Team Members (if any);
Have a good understanding and ensure the team understanding of the Hotel's emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department;
Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards;
Have knowledge of the hotel, its services, and facilities provided;
Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, follow instructions as directed, and ensure the team does the same;
Report maintenance deficiencies and items in need of repair and follow up to make it done;
Report hazard issues and follow up to make it done;
Carry out lost and found procedures;
Manage key/master keys in his/her possession;
Ensure the standards of cleanliness and orderliness of all working areas;
Be environmentally aware;
Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene;
Maintain good relationship with your colleagues, supervisors and other department;
Assist other departments wherever necessary and maintain good working relationships;
Attend training and meetings when required;
Carry out any other reasonable task set by the Hotel's Management.

Quyền lợi được hưởng

- Candidates will be provided with job details during interview.

Yêu cầu công việc

What are we looking for?

An Income Audit serving Hilton brands is always working on behalf of our Guests and working with other Team Members. You are responsible to deliver an excellent Guest and Member experience. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow.

Positive attitude;
Good communication skills, fluent in Vietnamese and English;
Committed to delivering high levels of Guest service;
Excellent grooming standards;
Ability to work with ownership as well within a team;
Flexible and reliable;
Excellent attention to details;
A passion for being on a winning team;
A passion for delivering exceptional levels of Guest service;
Strong work ethic;
Ability to work under pressure;
Methodical and well organized;
Excellent leadership, interpersonal and communication skills;
Strong organizational, planning and analytic skills;
Proficiency preferred with computers and computer programs, including Microsoft Office;
Accountable and resilient.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Relevant degree, in Finance/Accounting or related business discipline, from an academic institution;
Hotel experience, in a similar position.

Yêu cầu hồ sơ

- Full CV

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