Member Service Officer

• Coordinate all office material support for operation smoothly running
• Collected approved membership applications, create member profile in the member system, prepare membership package and arrange for delivery
• Collect approved redemption request, submit supporting document to account for approval, arrange gift items, contact request for gift item collection and computer record update

      2. Member Services

• Manage all member service related tasks, including to regular member service call, member complaints handling, member event coordination and participation
• Contact monthly new join member by phone for welcome, invite member to try facilities, chat with members to obtain more member related to information and update into member system. Send email blast on Schedule below
• Contact monthly top spenders, thanks for their support, introduce them fore-coming member events or facilities. Obtain comments and feedbacks from members for service improvement.
• Contact birthday of the month’s member by phone, invite them to organize their birthday party at WMC Group outlets.
• Greet important members when they visit outlets for dining, i.e. regular spenders, top spenders, etc.
• Contact applicants for incomplete information provided on the membership application form for verification.
• Obtain member spending performance figures from Loyalty Program Supervisor to study members dining behaviour, contact no show members to find out reasons, invite them back for spending
• Assist Loyalty Program Supervisor on member events organization; participate on every member event to build better relationship with members.