Guest Service Manager (FOM)

• Hạn nộp: 29/11/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

The Guest Services Manager plans, directs, or coordinates activities of the Serviced Apartment. He/she is responsible for managing the team of Guest Service, and making sure that the Front Desk offers a warm welcome, speedy and efficient check in and check out
1. Ensures that all guests are attended to at the Front Desk. 
2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment. 
3. Assists in answering inquiries pertaining to services, registration of guests, and shopping, dining, entertainment, and travel directions.
4. Monitors record of room availability and guests' accounts using Protel system. 
5. Deals with complaints from customers and ensures that customers are appeased.
6. Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officers. 
7. Perform simple bookkeeping activities, such as balancing cash accounts when needed 
8. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
9. Ensure Guest Service are sufficiently stocked with stationery for operational purposes (letterhead, collateral)
10. Ensure all required policies are adhered to by Guest Service staff.
11. Ensure all guest registration and guest checkout documents are complete and accurate.
12. Ensure all guest refunds through credit cards are submitted to Finance on a timely basis.
13. Perform any other duties as required by the Residence Manager

Quyền lợi được hưởng

- Comparative salary package

Yêu cầu công việc

Qualifications:
Diploma in Hospitality or English

Experience:
At least 3-4 years experience in the Front Office position in the hospitality industry

Competence:
Sharp, Detailed, Meticulous, Display of cheerful, pleasant and warm disposition.

Yêu cầu hồ sơ

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