Front Office Manager

• Hạn nộp: 30/05/2026
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Quyền lợi được hưởng

Competitive salary

Insurance as labor law

At least 13 annual leave, 2 days off per week

Relocation, repatriation allowance

Accommodation, uniform, transportation and meals are provided

Service charge as revenue

Dynamic and professional working environment

Joining training courses according standard of Accor

24/7 accident insurance

Team building, annual outing

Attractive benefits when using Sun Group's cable cars (Hon Thom, BanaHills)

Yêu cầu công việc

• Diploma in Tourism & Hospitality Management • Minimum 3 years of relevant experience in a similar capacity 

• Excellent reading, writing and oral proficiency in English language 

• Ability to speak other languages and basic understanding of local languages will be an advantage 

• Good working knowledge of MS Excel, Word, & PowerPoint Competencies 

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details 

• Ability to multi-task, work well in stressful & high-pressure situations 

• A team player & builder 

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Yêu cầu hồ sơ

- Letter
- Resume
- Health certificate within of six months
- Curriculum vitae in Vietnamese certified by local People’s Committee
- ID card

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