Guest Relation Manager/ Quản lý chăm sóc khách hàng

• Đã tuyển xong
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Maintain an orderly workflow according to priorities
• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
• Establishes and maintains effective employee relations report directly to Front Office Manager
• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
• Greet the guest as they arrive, checks them in the hotels;
• Foresee and respond to the needs of the guest at the same time hear and resolve their complaints.
• Gives guest the best customer service during their stay to achieve Ranking of Trip Advisor
• Assist the guest in activities like making reservation, setting up travel and tours and booking airline tickets.
• Aside from making sure the guest satisfaction they are also in charge in reconstructing a store’s sales and competence. They analyze feedback from customers.
• Accountable for guiding a group of employees to enhance the eminence, the loyalty of customers, production and overall operations.

Quyền lợi được hưởng

• Dynamic, professional & open minded working environment.
• Joining training courses according standard of Accor
• Good salary, benefits and bonus.
•  Have annual physical examination.
• Supporting shift meals at staff canteen

Yêu cầu công việc

• At least College degree in Hospitality Education.
• At least 5 year experience in Tourism/Hotel field.
• Fluent in speaking and writing English
• Good looking.
• Communication skills and strong relationship
• Negotiation skills and managerial skills

Yêu cầu hồ sơ

• Letter
• Resume
• Health certificate within of six months
• Curriculum vitae in Vietnamese certified by local People’s Committee
•  ID card

• Bình luận (5)
• Đánh giá (5)