1140
400
19893
1
Guest Relation Manager/ Quản lý chăm sóc khách hàng
- Hạn nộp: 15/10/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Kinh doanh & tiếp thị
Kinh doanh & tiếp thị
Cập nhật
19/06/2023 13:53
19/06/2023 13:53
Mô tả công việc
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Maintain an orderly workflow according to priorities
- Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
- Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
- Establishes and maintains effective employee relations report directly to Front Office Manager
- Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
- Greet the guest as they arrive, checks them in the hotels;
- Foresee and respond to the needs of the guest at the same time hear and resolve their complaints.
- Gives guest the best customer service during their stay to achieve Ranking of Trip Advisor
- Assist the guest in activities like making reservation, setting up travel and tours and booking airline tickets.
- Aside from making sure the guest satisfaction they are also in charge in reconstructing a store’s sales and competence. They analyze feedback from customers.
- Accountable for guiding a group of employees to enhance the eminence, the loyalty of customers, production and overall operations.
Quyền lợi được hưởng
- Dynamic, professional & open minded working environment.
- Joining training courses according standard of Accor
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen
Yêu cầu công việc
- At least College degree in Hospitality Education.
- At least 5 year experience in Tourism/Hotel field.
- Fluent in speaking and writing English
- Good looking.
- Communication skills and strong relationship
- Negotiation skills and managerial skills
Yêu cầu hồ sơ
- Letter
- Resume
- Health certificate within of six months
- Curriculum vitae in Vietnamese certified by local People’s Committee
- ID card
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Khu Du Lịch Sinh Thái Bãi Khem, Thị Trấn An Thới, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
Relaxed, friendly and something for everyone. This beach resort is the new addition to the Premier brand family and located on the beach in An Thoi Town, Phu Quoc. This residences featuring 745 modern designed rooms overlooking the massive cascading turquoise blue water, variety of choices for your dining pleasure and beach activities under the tropical sun. Premier Residences is the perfect holiday destination for solo traveler and the families.
Thông tin liên hệ
- Gặp phòng Nhân sự