guest-relation-manager

Guest Relation Manager

Premier Residences Phu Quoc Emerald Bay

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Develop service procedures, policies and standards
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Maintain an orderly workflow according to priorities
Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
Establishes and maintains effective employee relations report directly to Front Office Manager
Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
Greet the guest as they arrive, checks them in the hotels;
Foresee and respond to the needs of the guest at the same time hear and resolve their complaints.
Gives guest the best customer service during their stay to achieve Ranking of Trip Advisor
Assist the guest in activities like making reservation, setting up travel and tours and booking airline tickets.
Aside from making sure the guest satisfaction they are also in charge in reconstructing a store’s sales and competence. They analyze feedback from customers.
Accountable for guiding a group of employees to enhance the eminence, the loyalty of customers, production and overall operations.

Quyền lợi được hưởng

- Dynamic, professional & open minded working environment.
- Joining training courses according standard of AccorHotels.
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen

Yêu cầu công việc

- At least College degree in Hospitality Education.
- At least 5 year experience in Tourism/Hotel field.
- Fluent in speaking and writing English
- Good looking.
- Communication skills and strong relationship
- Negotiation skills and managerial skills

Yêu cầu hồ sơ

- Letter
- Resume
- Health certificate within of six months
- Curriculum vitae in Vietnamese certified by local People’s Committee
- ID card

Chức danh Địa điểm Ngày kết thúc Mức lương
Bartender Supervisor 31/03/2019 Thỏa thuận
Room Attendant 29/03/2019 Thỏa thuận
Assistant FO Manager 31/03/2019 Thỏa thuận
[URGENT !!] Duty Manager 30/03/2019 Thỏa thuận
Front Office Staff 31/03/2019 Thỏa thuận
Laundry Manager 31/03/2019 Thỏa thuận
Public Attendant 31/03/2019 Thỏa thuận
Restaurant Manager 30/03/2019 Thỏa thuận
Bartender Manager 30/03/2019 Thỏa thuận
Restaurant Supervisor 30/03/2019 Thỏa thuận
Restaurant Captain 30/03/2019 Thỏa thuận
Waiter / Waitress 31/03/2019 Thỏa thuận
F&B Cashier 31/03/2019 Thỏa thuận
Bartender 29/03/2019 Thỏa thuận
Chef de Partie 31/03/2019 Thỏa thuận
URGENT !!! Canteen Chef 31/03/2019 Thỏa thuận
Commis 30/03/2019 Thỏa thuận
Commis - Canteen 31/03/2019 Thỏa thuận
Spa Supervisor 31/03/2019 Thỏa thuận
Therapist 30/10/2019 Thỏa thuận
Recreation Manager 31/03/2019 Thỏa thuận
Security Supervisor 30/03/2019 Thỏa thuận
[URGENT!!] Storekeeper 30/03/2019 Thỏa thuận
IT Officer 28/03/2019 Thỏa thuận
Engineering Supervisor 31/03/2019 Thỏa thuận
[URGENT !!] Electrician 31/03/2019 Thỏa thuận
[URGENT !!] Electronic Technician 31/03/2019 Thỏa thuận
URGENT !! Hygiene Officer - Nhân viên vệ sinh an toàn thực phẩm 30/03/2019 Thỏa thuận
URGENT - Talent & Culture Officer (Human Resource Officer) 31/03/2019 Thỏa thuận
Night Auditor 31/03/2019 Thỏa thuận
Sous chef 30/04/2019 Thỏa thuận

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