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1140 400
19893 1

Reservations Supervisor

  • Hạn nộp: 30/10/2020
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Cập nhật
29/10/2020 16:50

Mô tả công việc

- Coordinate with Sales to have hotel’s information loaded & updated on all website engines.
- Enquire and get the correct information regarding the exact details of the reservations. Takes note of special requests on the reservations form, such as VIP, extra bed, baby-cot, complimentary amenities etc.
- File reservations forms according to arrival dates.
- Acquaint yourself with the regular callers and acknowledges them by name, learn and use telephone courtesies.
- Politely turn down request for reservations on ‘close-out’ dates and offer assistance to book them to another hotel, especially in the case of a regular customer.
- Acquaint yourself of the availability of rooms for sale and the availability of comments.
- Ensures all work areas are clean, tidy and in order.
- Attends daily briefings and participates in a positive manner.
- Reinforce the hotel culture & spirit through teamwork and flexibility consistent with the Staff
- Ensure that personal grooming and hygiene standards are met as specified in the Staff
- Be aware of his/her work schedule and always gives adequate notice, should circumstance prevent him/her form adhering to that schedule.
- At all times, maintain the privacy of hotel information.
- Have a full understanding of the hotel’s policies and procedures, Occupational Health & Safety issues, Fire Emergency procedure and other policies that may be issued.
- Attend formal training courses and on-the- job training sessions conducted by the department and the hotel.
- Maintain a favorable working relationship with all company employees to in turn promote a cooperative and harmonious working environment.
- Handle any guest complaints effectively and diplomatically to ensure the ultimate satisfaction of guests.
- To ensure you consistently present yourself in a manner which makes a clear statement of professionalism, maintaining a sense of self pride which is reflected in both your appearance and your performance.
- Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives of Reservations Clerk.
- At all times, project a favorable image of Saigon Prince Hotel to enhance public recognition and acceptance of all its areas of endeavor.
- Assist the Front Office Manager in the implementation of any programme for the further development of the hotel.
- Upload price, allotment, package promotion in all web-booking engine make report of production.
- Monitor and control the web-booking engine to ensure it is in operation and maximize the sales on this channel.
- Deal with booker about booking for group or series, cut off date, do confirmation and chase rooming list.
- List and monitor loaded group or series and make report of materialization.
- To respond to change in the departmental function as dictated by the industry, company or hotel.
- Be employed by The Sales & Marketing Department and as such may be assigned to any area that the management seems suitable and necessary.

Quyền lợi được hưởng

- Dynamic, professional & open minded working environment.
- Joining training courses according standard of AccorHotels.
- Good salary, benefits and bonus.
- Have annual physical examination.
- Supporting shift meals at staff canteen

Yêu cầu công việc

Good healthy, neat appearance, good communication skills. Minimum 3 years’ experience in the hospitality industry preferred.

Yêu cầu hồ sơ

- Letter
- Resume
- Health certificate within of six months
- Curriculum vitae in Vietnamese certified by local People’s Committee
- ID card

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Sắp xếp đánh giá:

  • Khu Du Lịch Sinh Thái Bãi Khem, Thị Trấn An Thới, Huyện Phú Quốc, Tỉnh Kiên Giang, Việt Nam
  • Relaxed, friendly and something for everyone. This beach resort is the new addition to the Premier brand family and located on the beach in An Thoi Town, Phu Quoc. This residences featuring 745 modern designed rooms overlooking the massive cascading turquoise blue water, variety of choices for your dining pleasure and beach activities under the tropical sun. Premier Residences is the perfect holiday destination for solo traveler and the families.

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