Front Office Manager

• Hạn nộp: 29/09/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Overall Scope and Responsibility
To ensure excellence in all aspects of guests services within the hotel.

Job Responsibilities
1. Financial
• Establish the Departmental Annual Operating Budget in advance for approval by the General Manager and Financial Controller.
• Ensure that the Departmental Operating Budget is strictly adhered to and that all costs are strictly controlled.

2. Administration
• Attend meetings and briefing with other Department Heads as determined by the General Manager.
• Ensure that all departmental reports and correspondence are completed punctually and accurately.
• Review existing and initiate new departmental policies as required.
• Submit monthly report to the General Manager detailing departments activities for the past month and planned activities in the ensuing month.

3. Employee Handling
• Ensure all employees report for work punctually wearing the correct uniform and name tag at all times.
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• Ensure that all employees have a complete understanding of and adhere to the hotel’s Staff Handbook.
• Interview and subsequent selection of potential employees in liaison with the HR Department.
• Conduct employee’s evaluations and to review their general performance, discuss existing performance and areas of improvement.
• Conduct Departmental Orientation Programs for new employees to ensure they understand the policies and operations of the hotel.
• Ensure that all staff provide a courteous and professional service at all times.
• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice.


General Operational Duties
• Constantly review and appraise the procedures within the department to ensure quality of service and product at all times.
• Monitor the staff skills within the department and plan training programs to rectify any service deficiencies.
• Conduct regular briefings with the department staff ensuring good communications at all times.
• Ensure that overtime within the department is minimized and authorized.
• Ensure that all areas within the department are rostered with the correct staffing level in accordance with expected business demand.
• In conjunction with Reservations Supervisors, effectively manage room inventory to maximize occupancy and average rate.
• Liaise with Reservation Supervisor to advise all affiliated reservations offices of room availability for advance 12 months.
• Ensure all aspects of communications are operated to standard and recorded per policies.
• Ensure Assistant Front Office Manger work is accurate and all response to guest enquiries are prompt and precise.
• Liaise with the Driver ensure good presentation of vehicles at all times and efficient management of vehicle fleet.
• Ensure folio detail and guest history records are current and precise.
• Ensure the quality of service in the library is to required standard.
• Check cleanliness and maintenance of lobby and associated areas.
• Always be available to handle guest requests and play the role of the ‘host’ in the lobby.
• Other duties as directed by the General Manager.

Quyền lợi được hưởng

Candidates will be provided with job details during interview

Yêu cầu công việc

Candidates will be provided with job details during interview

Yêu cầu hồ sơ

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