Duty Manager

Hạn nộp: 30/06/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
14/06/2022 11:40

Mô tả công việc

Overview of duties

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Occupy the hotel lobby and other public areas, particularly at busy times

Engage Guests in conversation and provide general assistance

Manage, record, and resolve promptly all Guest complaints

Meet and greet VIP Guests and major corporate clients upon arrival

Coordinate the services and special facilities provided to long-stay Guests

Understand all credit procedures and ensure they are applied

Stay current with all hotel products, services, policies and emergency procedures

Monitor Guest satisfaction reports and implement actions to improve results

Handle, record and follow through with management issues or emergencies that arise

Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc

Main responsibilities

Customer relations

to bring your previous supervisory and management experience to our Front Office Department to ensure a high quality, consistent and personalized experience for all our guests and patrons of the Hotel, and coordination with all other departments of the hotel thereby contributing to and supporting the reputation of our hotel. In charge of Planning and monitoring VIP's guest stay

Professional techniques / Production

Represents the hotel in a positive manner on and off duty.

Makes reports to General Manager and to the Head Office.

Checks the City Ledger and PM Accounts with the financial controller.

Ensures that the statitics data concerning the daily operations of the Front Office are correctly recorded

To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation•In charge to handle guest complain and ensure that approriate action has been actionned

Making sure that Duty log is duely filled and communicate to all departments

Sets up the norms and procedures of department according to the specificattions of the hotel; ensure that these norms and procedure adre followed through.

Consolidates the policies of the department and ensures their application.

Transmits his/her knowledge to the staff to improve their performance and corrects them if necessary.

Prepares all the necessary documents for the day to day operation and assigns the tasks to subordinates.

Handles and solves special requests and complains.

Checks so that tasks are accomplished accurately by the staff.

Supervises the work of subordinates.

Delegates tasks to his subordinates to prepare them for bigger responsibility.

Controls and ensures the follow up of the reservation system.

Checks operational documents like Front Oxxffice logbook, a rrival and departure lists.

Assign rooms for the following day

Presents in the lobby during the busy period like check-in and checkout.

Authorizes room changes, rebates.

Participates in the periodical meeting with all managers.

Inspects all equipment continously and keep the well amintained to ensure proper funtioning.

Builds teamwork and staff morale in the department.

Prepares the schedule of the staff.

Guides/coaches/motivates staff to provide a high level of service to the resort guest.

Attends all the assigned training programs.

Helps to minimize wastage, neglect, breakage and mishandling of equipments and supplies.

Takes f ull responsibility of tasks that has been assigned to him/her.

Controls the hygience and cleanliness of work are, equipent and material.

Controls and applies strickly all safety and hygiene policy regulation and procedure of the hotel.

Constantly controls adherence to the grooming standards of Pullman Danang Beach Resort, also within other departments.

Conducts herself/ himself in a respectable way so as to provide a role model for junior staff.

Performs other duties as maybe assigned.

Team management and cross-departmental responsibilities

Is responsible to control Front Office operations in regards of accounting procedures and guest service procedures.

Is responsible to be present around the resort to make sure that all connectors witout senior maangement are performing their duty and are compliant with Pullman Brand standard

Is responisble to prepare VIP arrivals and maintain relation with In house VIPs

Commercial / Sales

• Promotes the hotel's range of services in order to increase sales.

• Applies and actively supports the hotel's pricing policy in order to increase REVPAR.

• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.

• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.

• Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.

Management and administration

• Daily reports on hotel daily activity / Guest complain

• Security/Confidentiality: Handle highly confidential finacial, employee, corporate data, legal and tax information on daily basic.

Hygiene / Personal safety / Environment

• Enviroment: Indoor, office enviroment. Standard hotel business hours must be maintained. Additional hours necessary to provide support for special funtions that require the assistance of a Duty Manager Professional working enviroment.

Quyền lợi được hưởng

Follow the hotel's rules

Yêu cầu công việc

Profile

Education / Professional experience

International Hotel background or Local Hospitality school

2 years experience handling all Front Desk Supervisor/ Front Des Staff. Preferably in the hospitality industry. Ability to work in a computer based, multi-task enviroment

Must be computer proficient. Have ability to communicate fluently in the English language, both verbally and writing. Be able to communicate effectively at all levels. Be alert and reponsible, the business funtions seven day a week, 24 hours a day. A hospitalitties eviroment.

Skills / Qualities

Pullman: a new service attitude centred on proximity, sociability and sharing experience.

Ensure all staff embody the same mindset by developing each individual's sense of curiosity,

open-mindedness, interpersonal skills and sense of initiative.

• Team spirit

• Good Empathy skills

• Good listenner

• Enthusiastic

• Spontaneous and empathic

• Good listening skills and ability to anticipate

• Good presentation, confident speaking skills

• Dynamic

• Sales oriented

Yêu cầu hồ sơ

Interested candidates please send your latest CV to Hoteljob.vn

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5.0

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5 ĐÁNH GIÁ

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Pullman Danang Beach Resort

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Quy mô:
101 Võ Nguyên Giáp, Khuê Mỹ, quận Ngũ Hành Sơn, thành phố Đà Nẵng, Việt Nam
https://www.pullman-danang.com/vn/
PULLMAN Danang Beach Resort, part of Accor Hotels, is a five-star tropical resort and sits on 4 hectares of Bac My An Beach, one of the world’s most fabulous beaches. Located on the stunning white sands of Bac My An beach, the welcoming and modern Pullman Danang Beach Resort is an oasis of activities and facilities for a dynamic escape. The resort is perfect for family holiday or romantic beach getaway. It also will provide a tailor made service if you are looking for the place to organize next incentive or event. At Pullman Danang Beach Resort, we take great pride in our people. They create the refreshingly different approach, the warm feelings and the thoughtful touches that our hotel is known for. If you are keen to position yourself amongst the best in a great team working environment and challenge yourself with a consistent “can-do” attitude, please send your CV to us by clicking "apply now".