FO Duty Manager / Quản lý ca trực

Hạn nộp: 30/06/2023
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hải Châu - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
30/06/2023 13:39

Mô tả công việc

• Reports directly to and communicates with the Front Office Manager/ Assistant Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems and complaints
• Supervises and directs Front Office personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures Ensures VIPs and Accor Live Limitless guests receive special attention
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (OPERA) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales."

Quyền lợi được hưởng

• Negotiable salary;

• 13th salary;

• Seniority bonus

• Social Insurance contribution on full salary;

• Periodic health checking; Sun Care Insurance;

• Free ticket for entertainment in Bana Hills, Asia park...;

• Discount for all services of Accor

Yêu cầu công việc

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years experience in front office / guest services or related discipline including supervisory experience

• Proficient in the use of Microsoft Office and OPERA

• Problem solving and organizational abilities

• Fluent in English

Yêu cầu hồ sơ

• Resume (CV) sent to H8287-HR1@accor(chấm)com

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Bình luận (5)
Đánh giá (5)

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Novotel Danang Premier Han River

Theo dõi

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Quy mô:
36 Bạch Đằng, Hải Châu I, Hải Châu District, Đà Nẵng, Vietnam
https://www.facebook.com/tuyendungnovoteldn
Conveniently located on Bach Dang Road, on the majestic bank of the Han River. Novotel Danang Premier is set to take its place as Danang’s premier hotel venue for business and leisure travelers to Vietnam 3rd largest city. With the hotel's clever combination of contemporary design, state-of-the-art technology & culinary expertise, Novotel Danang Premier Han River gives Danang a classy touch of world-class comfort and innovative dining. The hotel provides convenient access to popular tourism sights including Sơn Trà Beach, Marble Mountains , Bà Nà Hills and the old city of Hội An. The 35-storey building features 323 Novotel “Next” Rooms, 90 serviced apartments, extensive banquet & meeting facilities, The Square all-day dining, Pier-6 lobby lounge and sidewalk café, Premier Executive Lounge and floors, swimming pool and Inbalance Fitness Club and Spa.