Marcom Manager

• Hạn nộp: 30/09/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

 Perform Brand’s Services behaviours in daily operation basic towards the guests

 Ensure consistency service within the department

 Sharing guest feedback to the team

 Manage all requests made by guests, or special request from guest that your staff reported to you

 Develop strong internal relationships across sales, revenue & marketing functions to ensure

consistency in products across all channels.

 Establish and maintain active relationship with TPI partners and have regular communication to

ensure maximum visibility and production

 Visit travel agent to review our content and set up

 Maintain a comprehensive understanding of local & regional market and industry behaviors

including its influencers ie, economic, political, environmental…etc

 Ensure that Great Hotel Guest Loves and the Winning ways is demonstrated throughout all

processes.

 Sets up the technical aspect of contracts with our partners;

 Raises the awareness of InterContinental Danang Sun Peninsula Resort to our target student

market through effective support of Hotel program offices and innovative marketing and

mobilisation campaigns.

 Acquire new customers within target market definition and manage customer relationship to

achieve profitability goals.

 Conduct weekly TPI audits to ensure IHG TPI policy’s are being met & communicate with

regional/area e-commerce regularly for update & support

 Through training, ensure TPI process & programs & functionality is understood within the hotel

 Ensure TPI checklist is actioned on a monthly basis

 Utilize & communicate regularly results from Internet at a Glance reporting on Fact book

 Assist all development & implementation of internet marketing promotions to ensure functionality in support of strategy & initiatives

 Advise & conduct re-search on internet business in generating revenue opportunities including on-line sites and travel related portals such as MSN, Yahoo, Google etc… 

 Champion hotel affiliate program & ensure desired production targets are being met & in-house awareness of program

 Inventory and allocation for online & offline TPI and make recommendation based on forecast

 Ensure IHG web content/information and photos is set up using all possible practice (in cooperation with Marcom team)

 In conjunction with Revenue Manager, monitor and update all channel data bases (GDS, Web, HERMAN,DH & HOD’s) to ensure correct representation of hotels

 Assist in formulating expenditure requirements for all e-commerce activity for the purpose of budget submissions

 Champion any future technology development per specific channel

 Participate in Revenue Room meeting and responsible for the Contribution Board updates

 Develop understanding of regional market trend for both online and offline channels in order to proactively recommend action plan for respective segments. 

 Maintain a comprehensive understanding of local & regional market and industry behaviors including its influencers ie, economic, political, environmental…etc 

 Join & participate in the most appropriate business groups to assist in market understanding and follow up on potential business opportunities.

 Support I completion of IBP processes (Rooms, C&E & F&B) 

 Attend the weekly Yield & Revenue Room Meeting and generate reports and analyses needed for these meetings, displaying key facts/trends etc… 

 Facilitate weekly/monthly meetings to the revenue team on market and competitor status/activities. 

 Champion all special projects relating to market research & competitor activities.

Quyền lợi được hưởng

- Highly competitive salary

- 13th Salary

- Great benefits for insurance and other related offers (accomodation, duty meals, transportation)

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