Guest Relations Manager

• Hạn nộp: 08/01/2019
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

REPORTS TO: Assistant Manager
POSITION SUMMARY:
As a Guest Relations Manager you are passionate about turning moments into memories for all our guests and ensuring that they have an exceptional guest experience.
You will also manage, execute all event bookings and support the Marketing Manager. You are in charge of the hosting and public area teams making sure the day-to-day operations are running smoothly.
Responsible for the smooth running of the floor and manage areas of profit, stock, wastage control, hygiene practices and training within FOH.
Duties and Responsibilities:
1. Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
2. Respond to guest needs and anticipate their unstated ones
3. Expect and react promptly to guests’ requirements and inquiries
4. Actively listen and resolve guests’ complaints
5. Oversee and coordinate all arrivals and departures of VIP guests, owners and other special guests’
6. Coordinate and manage communication between guests and staff within a 24 hour period
7. Direct, coach and manage FOH team to ensure all standards and operation procedures are adhered to
8. Appraise team’s performance and produce reports
9. Enroles new technology and equipment are embraced, improvising productivity whilst taking work out of the system.
10. Examine activities logbook, assign tasks appropriately and implement control schedule daily.
11. To ensure all service staff has the correct and most updated information about all booking in order to set up service correctly
12. Create and manage function sheets for special events; working alongside the Marketing Manager for any VIP show round continuously seeks marketing and public relation opportunity to increase awareness and ultimately business.
13. Be in control of the booking system and work closely with the host/cashier who is in charge of taking bookings over the phone
14. Actively participate in weekly/monthly department meetings and any other meetings that you are required to attend by the Manager.
15. Personally and frequently verifies that guests in the outlet are receiving the best possible service.
16. Ensiles that associate also provide excellent service in internal customers in other outlet as appropriate.

BEHAVIOUR:
- Calm, self-motivated, positive attitude, confident, open minded, willing to learn, good communication skills, innovative, self-starter, contributor.

Quyền lợi được hưởng

- Meal allowance
- Parking fee
- Phone allowance (depending for job role)

Yêu cầu công việc

EDUCATION:
- Proven working experience as guest relations manager
- Working experience in hospitality
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Proficiency in English, multilingualism will be considered an asset
- Highly responsible and reliable with a professional presentation 

Yêu cầu hồ sơ

Working place: Dong Khoi street, Dist. 1, HCMC
Contact point: Ms Linh – 0913 759 101
Email: Tin đã hết hạn

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