Sales Executive / Chuyên Viên kinh doanh
- Hạn nộp: 20/11/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 1 - TP HCM
Giờ hành chính
Kinh doanh & tiếp thị
Trưởng ca/ Giám sát
22/07/2023 13:25
Mô tả công việc
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
Enter Marriott Rewards information into appropriate software when taking guest reservations.
Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
Thưởng Phí Phục Vụ / Service Charge
Cung cấp 2 bữa ăn/ca / Free meals per shift
Đồng phục giặt ủi / Free laundry
Gửi xe miễn phí / Free parking
Tham gia các hoạt động, các khóa đào tạo theo tiêu chuẩn của Marriott / Training and Activity by Marriott
Yêu cầu công việc
1. Must be able to read and write to facilitate the communication process.
2. Requires excellent communication skills, both verbal and written.
3. Knowledge of the city and market segmentation for business.
4. Delphi Sales & Catering System, Opera/Galaxy PMS, all Microsoft Programs.
5. Convey a high level of understanding of the importance of attention to detail.
6. Ensure accuracy by verifying work against standards or input of others.
7. Handle challenging situations with guests, in accordance with brand teachings
8. Take extra steps to ensure work is completed on time.
9. Pursue increased responsibility.
10. Maintain a high level of output and quality regardless of the task load.
11. Take initiative and act quickly to deliver projects in a professional manner.
12. Take action to ensure overall success of department / organization.
13. High Organization, Co-ordination Ability.
14. Practice Starwood Cares.
15. Actively participate as a team player to ensure unit cohesion.
16. Present one-self in an appropriate manner i.e. dress code and personal hygiene.
17. Being able to use appropriate choice of words and actions when dealing with both internal and external customers.
Yêu cầu hồ sơ
Education
Diploma/Bachelor degree with higher preference for Hospitality Management
Experience
Minimum 1-2 years experienced in 5-star hotel with equivalent role.
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- Quy mô:
- 3c Đường Tôn Đức Thắng, Bến Nghé, District 1, Hồ Chí Minh, Việt Nam
Giống như các vị khách của chúng tôi, các cộng sự của Le Méridien® là những nhà thám hiểm sang trọng, nhà đổi mới đầy tinh tế và người giải quyết vấn đề giàu trí tưởng tượng. Thưởng thức cuộc hành trình và mở khóa chân trời chuyên nghiệp mới như là một phần của một cộng đồng trọn vẹn và hợp tác.
Thông tin liên hệ
- Ms. Thy - Phòng Nhân sự - Recruiter - Nhân Viên Tuyển Dụng