• Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

• Responds to guest needs and resolves related problems

• Supervises and directs Reception & Bell team personnel.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and A/Club club guests receive special attention

• Inspects front of house and back of house regularly for cleanliness and tidiness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Provides input for Front Office meetings.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control

• Takes action with the Property Management Systems (OPERA) in emergency situation.

• Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

• Report daily activities in logbook

• Ensures front line staff complies with FIT marketing techniques and maximize sales

• Fully conversant with all hotel emergency procedures

• When on night shift, performs duties per the Night Managers duties

• Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

• Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

• Dynamic, professional & open minded working environment. 
  
• Joining training courses according standard of AccorHotels. 
  
• Good salary, benefits and bonus.
  
• Have annual physical examination. 
  
• Supporting shift meals at staff canteen
  

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Good writing skills

• Proficient in the use of Microsoft Office and OPERA

• Problem solving and organizational abilities

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

• Letter
• Resume
• ID card
  
• Please send your CV to  Nộp hồ sơ