Front Office Assistant Manager

Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership. Supervises team members responsible for guest arrival and departure processes, and also actively participates in these duties. This includes greeting and registering guests, explaining accommodation details, verifying payment methods, and handling check-outs while reviewing and clarifying billing statements. Responds promptly and professionally to a wide range of guest requests by accurately understanding their needs and offering personalized recommendations to enhance their experience, all in alignment with Four Seasons’ service standards.

What you will do

• Manages the staff at the Front Desk. Interviews, trains, and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures, and billing requirements with Commercial. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements, and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers with all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Checks guest in and out in an efficient and friendly manner, using the guest's name whenever possible. Assures that the guest is assigned the type of room requested and the correct rate is charged. Arranges for luggage to be delivered to the guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges, and presents the bill to the guest. Settles bill accurately through credit card or cash transaction.
• Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
• Works harmoniously and professionally with co-workers and supervisors.
• Accepts reservations, changes, and cancellations in the absence of Reservations Department Staff.

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons hotels and resorts
• Complimentary Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Employee Transportation from/to center of Danang

• Minimum 3–5 years’ experience in resort or hotel operations, with at least 1 year in a supervisory or assistant manager role.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Exceptional leadership and interpersonal skills with the ability to inspire, guide, and develop a diverse and multicultural team.
• Hands-on leader who leads by example and fosters the Four Seasons culture of warmth, collaboration, and continuous improvement.

• Resume
• Health Check 
• ID Card