Trợ lý quản lý bar (Whisper Bar and Lounge Assistant Manager)
Quy mô :
Mô tả công việc
- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Empowers associates to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from Restaurant Manager as necessary.
- Monitors associates to ensure performance expectations are met.
- Provides feedback to associates based on observation of service behaviours.
- Strives to improve service performance and sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with associates.
- Supervises daily shift operations.
- Communicates to Chef any issues regarding food quality and service levels.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Supervises on-going training initiatives.
- Coaches and counsels associates regarding performance on an on-going basis.
- Adheres to reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.
- Adhere to the hotel credit policies and cash handling procedures.
Quyền lợi được hưởng
Details will be discussed in job chat
Yêu cầu công việc
- Degree from an accredited university/ college in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 -4 years’ experience in the lounge or bar concept
- Supervisory experience is required
- Good at speaking, listening and writing English
- Knowledge of computer skills
- Customer service, adaptability, communication skill
- Able to work in shifts and under pressure
Yêu cầu hồ sơ
|Chức danh||Ngày kết thúc||Mức lương|
|BBQ Chef||30/06/2020||Thỏa thuận|