Front Office Manager

1/ MISSION:

Lead Front Office operations (Front Desk, The Level, Concierge) to deliver exceptional guest experiences, optimize revenue performance, and uphold service excellence in alignment with Meliá brand standards and core values: Proximity, Excellence and Consistency, Innovation and Service Vocation.

2/ MAIN RESPONSIBILITIES:

• Ensure Front Office operations comply with hotel standards, policies, and procedures
• Lead and supervise the Front Office team to maximize occupancy, ADR, and revenue
• Deliver exceptional guest experience, with special attention to VIPs and repeat guests
• Drive upselling, in-house promotions, and inter-hotel sales initiatives
• Maintain strong interdepartmental coordination for seamless service delivery
• Ensure facilities, equipment, and work areas are well maintained and presentable
• Monitor room inventory, reports, and accuracy of room status
• Oversee guest feedback and resolve issues promptly and professionally
• Manage staff scheduling, manpower planning, and daily operations
• Lead recruitment, onboarding, training, and performance management with HR
• Conduct regular team briefings and monthly departmental meetings
• Ensure compliance with financial procedures, credit policies, and reporting
• Support budget planning, cost control, and departmental performance targets
• Ensure full compliance with safety, security, and emergency procedures
• Maintain high standards of staff grooming, discipline, and professional conduct

BENEFITS:

Attractive salary

International working environment

13th month salary

Annual salary review

Participating social insurance, medical insurance, accident insurance 24/7

Annual Outing Trip

Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..

Duty meal and Laundry uniform provided

2 Day-off/week

Duty meal provided at canteen

Special room rate as per Melia Hotels International policy

Shuttle bus from Vung Tau to Melia Ho Tram

REQUIREMENTS:

Degree/Diploma in Hospitality, Tourism, or related field

Minimum 3 years’ experience in a similar role in international hotels

Strong leadership, communication, and problem-solving skills

Proficiency in Opera Cloud PMS and Microsoft Office

Fluent in English and Vietnamese (additional language is a plus)

• Interested candidates, please submit your CV in English via email to the Human Resources Department.

• For further inquiries, feel free to contact us:

• Phone: 0254 378 9000 (Ext: 5203)

• HR Hotline, Zalo: 0911 721 747