Associate Director of Butler - Phó Giám đốc dịch vụ quản gia

Oversees and directs the department on all aspects of Club InterContinental facilities including Club room categories and Club Lounge, also quality of services that align with IHG Brand Standard. Direct department’s weekly, monthly, yearly plans that are related to operation, people, resort’s business, and guest satisfaction which is evaluated by resort’s metrics.

Directs and manage the reports on operational and personnel issues, including budgets, departmental expenses as well as updates and changes made to staffing, service sequences, promotions, events, challenges and successes to the hotel management.

Taking an excellent leadership and maintain excellent relations and communications with the team members as well as all other hotel departments.

• Highly Competitive salary
• Paid annual leave
• Health insurance

Required Skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities
• A high energy level and a passion for achieving results
• Strong Leadership skills in managing teams to drive for results
• Ability to manage complex relationships
• A passion for delivering superior results
• Update knowledge of Front Office, Food and Beverage and Housekeeping
• Qualifications:Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience:

• 6 years of guest service / hotel experience with 3 years in a management capacity, or an equivalent combination of education and experience.
• Type and level of experience required may vary slightly based on size and complexity of operation

CV in English