Guest Experience Manager

• Responsible for responding to all reviews sent by guests and analyzing the results and producing reports for the hotel team.

• Responsible for the Learning & Development of hotel teams in regards to Guest Service.

• Managing all reviews and social media feedback from guests i.e. Trip Advisor, Facebook, Instagram, Twitter etc.

Guest Experience

• Has regular and close contact with hotel guests by interacting with guests to collect feedback and ideas

• Makes recommendations to improve the Guest Experience and shares these with the management team

• Responds to all guest feedback and comments, follows up where necessary and ensures that each priority is resolved efficiently and effectively.

• Communicates their analyses and summaries of guests' perceptions to the Heads of department, to help them keep their continuous improvement action plans up to date

• Enhances the hotel's customer service and Guest Experience by incorporating examples of best practices

Learning and Development

• Conducts weekly and monthly training sessions

Attractive salary and bonus

Active and professional working environment

• Analytical

• Team player

• Excellent communicator

• Able to influence positively

• Detail-oriented

• Innovative and creative

• Digitally-oriented

• Organised

• Accountable

• People-oriented

• Multi-tasking

Previous work experience in a hotel is required.

• Excel

• Power Point

• Word

• Opéra

-Certificate

Please submit profile to T&C Office, Hotel Royal Hoi An - MGallery

Adress: 39 Dao Duy Tu street, Hoi An city

Email: Tin đã hết hạn