Front Desk Supervisor

• Conducts shift briefings to ensure hotel activities and operational requirements are known 

• Supervise front office operations during assigned shift including 

o Maintenance of guest information 

o Maintenance of information about local events 

o Supervise the use of the public address system 

o Supervise group bookings 

o Assisting with serious complaints 

• Supervise cashiering activities during shift including

o Cash handling and banking procedure 

o Dealing with irregular payments

o Instructing staff in credit policies and facilities 

o Instructing staff in cash security procedures

o Carry out debtor control 

o Prepare reports 

o Supervise the cashiering system 

• In conjunction with the IT manager to ensure the hotel system is maintained in accordance with the standard operating procedures 

• To closely investigate any accounting discrepancies that may occur during the night audit function 

• To ensure that all refused business is recorded and reported to Front Desk Manager 

• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member 

o Provide input for probation and formal performance appraisal discussions in line with company guidelines 

o Ensure new staff attend Corporate Orientation within first month of hire 

o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance 

• Works with superior in the preparation and management of the department’s budget and is aware of financial targets 

• Log security incidents and accidents in accordance with hotel requirements | Ghi nhận các sự cố an ninh và tai nạn theo đúng yêu cầu và quy định của khách sạn.

• International working environment
• Annual Outing Trip 
• Laundry uniform provided/ 
• Participating social insurance, medical insurance, accident insurance 24/7
• Attractive salary
• 13th month salary 
• 2 Day-off/week
• Benefit for birthday, mid-autumn festival, public holiday, Tet holiday,..
• Duty meal provided at canteen 
• Special room rate as per Melia Hotels International policy 
• Shuttle bus from Vung Tau to Melia Ho Tram 

• College Degree or above 
• Vietnamese - Excellent level, written & spoken 
• English - Good level, written & spoken
• Computer Skills 
• 2 years in the hospitality industry in a similar position in a 5 star 

For further inquiries, feel free to contact us:

Phone: 0254 378 9000 (Ext: 5203)

HR Hotline/ Zalo : 0911 721 747