Reservation/ Instant Service Supervisor

• In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

• Sell the InterContinental Hotels Group (IHG) products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept wait list reservations

• Process amendments to reservations such as extensions, early departures, etc

• Manage “no show” reservations by investigation and recording of same

• Record special billing arrangements for groups and conventions

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

• Maintain knowledge of special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (eg to travel agents, business houses etc)

• Prepare reservation sales reports

• Works with superior on manpower planning and management needs

• Works with superior in the preparation and management of the Department’s budget

• Full salary and service charge in probation period

• Attractive salary and insurance package

• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

• Opportunity to join international training and development programs

• Delicious and nutritious meal at Hotel’s Social Café

• Laundered uniform provided by Hotel

• Pre-employment health check and annual health check

• Free parking

• Recognition program with valuable gifts

• Summer vacation and many team building activities

• Hotel discounts worldwide at all IHG Hotels and Resorts

• Food & Beverage discount at Hotel

• Other benefits according to Hotel’s policy

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Problem solving, reasoning, motivating, organizational and training abilities.

• Good writing skills

Qualifications:

• Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience:

• 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience

Please send CV (Photo attached) to:

- Email: Tin đã hết hạn

- HR Office: B1F, Hanoi Landmark 72, Nam Từ Liêm, Hà Nội

- Telephone: 024 3275 3464