Duty Manager

We are looking for a Duty manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.

As a Duty manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

Train, supervise and support office staff, including receptionists, and call center agents

Schedule shifts

Ensure timely and accurate customer service

Handle complaints and specific customers requests

Troubleshoot emergencies

Monitor stock and order office supplies

Ensure proper mail distribution

Prepare and monitor office budget

Keep updated records of office expenses and costs

Ensure company’s policies and security requirements are met

• Required Experience/Skills Detail
• - At least one year experience at the same position.
• - Good Service mind.
• - Service & Hotel background is preferred.
• - Can start as soon as possible.Ability to prioritise own workload.
• Strong communication skills.
• An administrative or sales background.
• Must be detail oriented.
• - Fluency in English, Speaking & Writing is an advantage.
• Computer Skills Required: Common MS Office (MS Word, MS, Power Point & MS Excel, etc.)
• Superb organization skill.
• Pleasing personality