Guest Service Agent

DUTIES AND RESPONSIBILITIES:

Welcome guests during check-in and giving a found farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements.

Have up to date information on daily room occupancy

Providing excellent customer service as per hotel standards.

Greeting guests as they enter and exit the hotel.

Providing information regarding the Hotel, town attractions, activities etc.

Check on VIP reservations, complete their pre-registration formalities.

Allocate rooms to all arriving guests.

Maintain up-to date information on room rates, current promotions, offers and packages

Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

Co-ordinate with housekeeping for clearing of rooms.

Collect Guest feedback during guest departure along with his likes and dislikes.

Perform basic cashier activities as and when required.

Maintain guest lockers for safe custody.

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Give proper and complete handover to the next shift

Should be able to handle all guests without bias or prejudice.

Follow the house rules and policies laid down by the management.

Adhere to strict staff grooming and hygiene standards.

Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

Good command of the English language is essential, both written and verbal

Must possess strong organization time management skills, attention to detail.

Must be guest service focused and a team player.

Positive attitude and outgoing personality is essential.

Must be able to work shifts - days, evenings, weekends and holidays.

Ability to relate well to Hotel guests and employees.

Professional in demeanour and presentation.

Personable, enthusiastic, self-motivated and able to work independently.

Observant, discriminating and detail-oriented

Ability to understand and carry out oral and written instructions and request clarification when needed.

Strong interpersonal and organizational skills.

Able to work morning, evening, weekend, holiday, and overnight shifts.

• Required Experience/Skills Detail
• - At least one year experience at the same position.
• - Good Service mind.
• - Service & Hotel background is preferred.
• - Can start as soon as possible.Ability to prioritise own workload.
• Strong communication skills.
• An administrative or sales background.
• Must be detail oriented.
• - Fluency in English, Speaking & Writing is an advantage.
• Computer Skills Required: Common MS Office (MS Word, MS, Power Point & MS Excel, etc.)
• Superb organization skill.
• Pleasing personality