Assistant Learning & Development Manager (Working at Phu Quoc Island )

Professional Competencies:

• Conduct English sessions and arrange on-the-job training for new Staff.

• Evaluate feedback from participants and the effectiveness of training programs, providing recommendations for improvement.

• Conduct or arrange for ongoing technical training and personal development classes for Staff.

• Control the inventory of training manuals, multimedia visual aids, and other educational materials.

• Provide training and Staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

• Assist the Training Manager in analyzing training needs to develop new training programs or modify and improve existing programs.

• Compile all evaluations of training and apprenticeship/internship programs.

• Ensures that Training Bonds are completed in full as required and kept on file in the Staff’s respective personnel file in Human Resources.

Core Competencies:

• Empowered to and applies the principles of the Accor philosophy in situations where service or product has failed to meet quest’s needs or expectations.

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with resort colleagues.

• Performs any additional duties as directed by the Training Manager / Director of T&C

• Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and recommendations to the General Manager.

• Is fully conversant with all health and safety, fire and emergency procedures.

• Maintains a high standard of personal hygiene, dress, uniform and body language.

• Is polite and professional in any situation where the image or reputation of the resort is represented.

• Attends meetings and training as required by the Training Manager / Director of T&C

• Ensure that all activities are carried out honestly, ethically and within the parameters of local law.

• Interacts with staffs and guests actively soliciting their feedback.

• Other tasks assigned by Director of T&C

- Social - Health Insurance per labor law  

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

- Meal Allowance on duty ( 03 meals per day for mainland employee)  

- Uniform

- Free Accommodation on Island

- Telephone allowance ( depend on positions )     

- On board Travel expense support   

- Employee of the Month / Quarter / Year

- Birthday Celebration

- Year end Bonus, KPI Bonus

- Year End Party.

- International working environment    

- Special discount with Accor property after 06 months of employment      

- Excellent opportunities for Career Development as Accor Group is # 1 in Vietnam in term of number of managed property.

- Good at Office computer literacy

- Good command in English ( four skills) and Training /Presentation skills

- Love to work / interact with people.

- Ability to catch up the assigned tasks rapidly, fast, flexible, know how to deal with customers, good in guest complaint handling.

- Be service minded, Excellent time keeping and organisational skills

- Working experience 1-2 years and above prefered (consider candidate from operation for career development in training )

Contact person : Mr Tam - 0985.800.178