Assistant Learning & Development Manager (Based in Phu Quoc Island )

Professional Competencies:

• Conduct English sessions and arrange on-the-job training for new Staff.

• Evaluate feedback from participants and the effectiveness of training programs, providing recommendations for improvement.

• Conduct or arrange for ongoing technical training and personal development classes for Staff.

• Control the inventory of training manuals, multimedia visual aids, and other educational materials.

• Provide training and Staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

• Assist the Training Manager in analyzing training needs to develop new training programs or modify and improve existing programs.

• Compile all evaluations of training and apprenticeship/internship programs.

• Ensures that Training Bonds are completed in full as required and kept on file in the Staff’s respective personnel file in Human Resources.

Core Competencies:

• Empowered to and applies the principles of the Accor philosophy in situations where service or product has failed to meet quest’s needs or expectations.

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with resort colleagues.

• Performs any additional duties as directed by the Training Manager / Director of T&C

• Stays current with developments in the field of Housekeeping, and makes appropriate suggestions and recommendations to the General Manager.

• Is fully conversant with all health and safety, fire and emergency procedures.

• Maintains a high standard of personal hygiene, dress, uniform and body language.

• Is polite and professional in any situation where the image or reputation of the resort is represented.

• Attends meetings and training as required by the Training Manager / Director of T&C

• Ensure that all activities are carried out honestly, ethically and within the parameters of local law.

• Interacts with staffs and guests actively soliciting their feedback.

• Other tasks assigned by Director of T&C

- 05 working days or 40 hrs per week

- Pre-Opening Allowance ( when open, Service charge Bonus will apply )

- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )

- Uniform

- Free Accommodation at nice, modern and comfortable staff house.

- Telephone allowance ( depend on positions)

- On board Travel expense support

- Employee of the Month / Quarter / Year Award

- Birthday Celebration

- Year end Bonus, KPI Bonus

- Year End Party

- International working environment with many Expatriates

- Free to attend English Courses at the Hotels to improve your communication skill.

- Special discount with Accor property after 06 months of employment

- Excellent opportunities for Career Development with Accor Group as it is # 1 in Asia & Vietnam in term of number of managed property.

At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.

ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE

• Minimum 3 years of training/facilitation experience

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint

Please send your resume in English