Giám sát nhà hàng

• Represent the hotel in a positive manner on and off duty

• Follow all regulations and procedures as laid down by the hotel

• To attend training and meetings and briefings as required

• To liaise with other departments on related issues

• To contribute to the total guests satisfaction of the hotel

• Be responsible for serving the guests with kinds of various food and beverages and maintaining a clean and hygienic restaurant.

• Be responsible for meeting and talking with the guests at all times with helpful and cheerful manner/ disposition

• Be able to trained the staff to the excellence services

• To inspect all equipments continuously and keep them well maintained to ensure smooth and proper functioning

• To maintain high standard of sanitation and cleanliness in all FB outlets

• Communicate with all staff relevant changes and daily operational needs

• Ensure effective communication within the department and the hotel

• Ensure all operating equipment is handled with due care and curb wastage on supplies

• To manage staff in a fair and just manner

• To supervise and complete further tasks within the department as requested by FB management according to the standards of quality and presentation.

• To assist restaurant manager in achieving FB monthly and yearly budget as allocated

• Maximizing profitability of the outlet by increasing turnover & controlling costs

• Recommends and implements guest service standards that meet the needs of the target market and are in line with operating concept of the restaurant.

• Ensure that the Restaurant and staff are prepared for service by means of Checklist

• To ensure all requisition for supplies are up to date by means of Checklist

• To be able to make proposal on FB food and beverage promotion/ also for festival

• Handles guest’s complaints

• Lobbing for guest comments

• Assure the coordination with the kitchen

• Take care of the food quality

• Be able to identify problem symptom of associates and solving them

- Demonstrated ability to interact with customers, employees.

- Problem solving and training abilities.

* Qualifications

- Diploma in Hotel Management, Food & Beverage, or related field.

* Experience

-1 year related experience or an equivalent combination of education and experience. Supervisory experience preferred