Chief Concierge

A Chief Concierge will supervise the Concierge Team and set the department goals to help Team Members to creat an exceptional Guest and customer experience. Responsible for managing the fist impressions of Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise daily Concierge operations;

- Set Departmental objectives, work schedules, budgets, policies and procedures;

- Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork;

- Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;

- Maximise Sales revenues through up-selling and marketing programme;

- Monitor Guest satisfaction reports and implement actions to improve results;

- Maintain good communication and working relationships with all hotel areas;

- Project a professional manner with an emphasis on hospitality and Guest service;

- Act in accordance with policies and procedures when working with front of house equipment and property managerment systems.

- A degree of diploma in Hotel Management or equivalent;

- Front Office supevisory experience in the hotel, leisure or retail sector;

- Prossess strong commercial awareness and Sales capabilities;

- Excellent leadership skills, inter- personal and communication skills;

- A passion for delivering exceptional levels of guest service;

- Excellent grooming standards;

- Previous experience working in as a Concierge Supervisor of Head Concierge in a hotel environment.