Chief Concierge
- Hạn nộp: 31/08/2019
- Mức lương: 5 - 8 triệu
Thông tin cơ bản
1
Quận Hoàn Kiếm - Hà Nội
Làm theo ca
Khách sạn/ Khu căn hộ
Khác
30/01/2020 14:28
Mô tả công việc
A Chief Concierge will supervise the Concierge Team and set the department goals to help Team Members to creat an exceptional Guest and customer experience. Responsible for managing the fist impressions of Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise daily Concierge operations;
- Set Departmental objectives, work schedules, budgets, policies and procedures;
- Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork;
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;
- Maximise Sales revenues through up-selling and marketing programme;
- Monitor Guest satisfaction reports and implement actions to improve results;
- Maintain good communication and working relationships with all hotel areas;
- Project a professional manner with an emphasis on hospitality and Guest service;
- Act in accordance with policies and procedures when working with front of house equipment and property managerment systems.
Quyền lợi được hưởng
Yêu cầu công việc
- A degree of diploma in Hotel Management or equivalent;
- Front Office supevisory experience in the hotel, leisure or retail sector;
- Prossess strong commercial awareness and Sales capabilities;
- Excellent leadership skills, inter- personal and communication skills;
- A passion for delivering exceptional levels of guest service;
- Excellent grooming standards;
- Previous experience working in as a Concierge Supervisor of Head Concierge in a hotel environment.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- 136 Hàng Trống, Hang Trong, Hoàn Kiếm, Hanoi, Vietnam
- https://www.apricothotels.com
Apricot Hotel, the only 5 star boutique hotel overlooking the legendary Hoan Kiem Lake, just soft open with featuring 123 elegantly appointed guest rooms and suites, restaurants. We are seeking qualified Vietnamese associates, who wish to develope a career in hospitality, to join our team.
Thông tin liên hệ
- Human Resources Manager