Mô tả công việc
A Chief Concierge will supervise the Concierge Team and set the department goals to help Team Members to creat an exceptional Guest and customer experience. Responsible for managing the fist impressions of Guests and, therefore, must perform the following tasks to the highest standards:
- Supervise daily Concierge operations;
- Set Departmental objectives, work schedules, budgets, policies and procedures;
- Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork;
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;
- Maximise Sales revenues through up-selling and marketing programme;
- Monitor Guest satisfaction reports and implement actions to improve results;
- Maintain good communication and working relationships with all hotel areas;
- Project a professional manner with an emphasis on hospitality and Guest service;
- Act in accordance with policies and procedures when working with front of house equipment and property managerment systems.
Quyền lợi được hưởng
Yêu cầu công việc
- A degree of diploma in Hotel Management or equivalent;
- Front Office supevisory experience in the hotel, leisure or retail sector;
- Prossess strong commercial awareness and Sales capabilities;
- Excellent leadership skills, inter- personal and communication skills;
- A passion for delivering exceptional levels of guest service;
- Excellent grooming standards;
- Previous experience working in as a Concierge Supervisor of Head Concierge in a hotel environment.
Yêu cầu hồ sơ
Chief Concierge
| Chức danh | Ngày kết thúc | Mức lương |
|---|---|---|
| Sales Manager (Leisure Market) - Quản lý Kinh doanh phòng. | 29/02/2020 | Thỏa thuận |
| (TUYỂN GẤP) Bartender / Nhân viên pha chế (Cần gấp 02 nhân viên) | 31/12/2019 | Thỏa thuận |
| FB attendant - Nhân viên phục vụ bàn (cần gấp 2 nhân viên) | 31/12/2019 | Thỏa thuận |
| Receptinonist (Male) | 31/01/2020 | Thỏa thuận |
| Fitness Attendant (female) / Nhân viên CLB Sức khỏe (tuyển gấp) | 31/12/2019 | Thỏa thuận |
| Engineering Technician / Nhân viên kỹ thuật cơ điện (cần gấp) | 31/12/2019 | Thỏa thuận |
| Trưởng nhóm bếp Bánh | 31/01/2020 | Dưới 1 triệu |
| Waitress / Cashier - Nhân viên phục vụ bàn kiêm thu ngân (cần gấp 2 bạn) | 31/12/2019 | 5 - 8 triệu |
| Duty Manager | 31/12/2019 | Thỏa thuận |
| Reservation Officer | 31/12/2019 | Thỏa thuận |
| Doorman / Nhân viên hành lý | 31/01/2020 | Thỏa thuận |
| FB trainee / Thực tập sinh bộ phận Ẩm thực | 30/12/2019 | Thỏa thuận |
| Guest Relation Officer | 31/12/2019 | Thỏa thuận |
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