Quản lý Ca - Duty Manager
THE FESTA HOTELS & RESORTS HOIAN
Quy mô :
Phòng Nhân sự
0235 220 8888 Khối phố An Bàng, phường Cẩm An, Hội An, Quảng Nam
Mô tả công việc
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Monitor the appearance, standards, and performance of the Front Office Team Members
- Ensure Team Members have current knowledge of hotel products, services, pricing, daily events/business and policies, as well as knowledge of the local area
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct daily pre shift meetings
- Assist with staff performance issues in compliance with company policies and procedures
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Respond and report on any guest and/or departmental team member injuries, concerns, complaints or incidents
- Establish and build relationships with guests to ensure all service expectations are exceeded
Quyền lợi được hưởng
• Attractive benefits that will be discuss directly during the interview
Yêu cầu công việc
- Duty Management/Guest Relations experience is essential
- A strong management experience in either Rooms Division or Food & Beverage
- Ability to work shifts
- Excellent customer service skills
- Has a good command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests
- Excellent attention to detail
- Knowledge of housekeeping, food & beverage departments and maintenance.
Yêu cầu hồ sơ
ĐC: Biển An Bàng, Cẩm An, Hội An, Quảng Nam
ĐT: +84 235 220 8888
Email: Gửi email OR Gửi email
Lưu ý: bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
| Chức danh | Địa điểm | Ngày kết thúc | Mức lương |
|---|---|---|---|
| Giám sát Truyền Thông - Marcom Executive | 08/07/2019 | 8 - 12 triệu | |
| Giám đốc Truyền Thông - Marcom Director | 29/07/2019 | Thỏa thuận | |
| Giám sát An ninh – Security Supervisor | 29/07/2019 | Thỏa thuận | |
| Quản lý Ca - Duty Manager | 29/06/2019 | Thỏa thuận | |
| Nhân viên đón tiếp - Hostess | 07/08/2019 | Thỏa thuận | |
| Nhân Viên Lễ tân – Guets Service Officer | 29/06/2019 | Thỏa thuận | |
| Nhân viên quản gia & Hành lý - Concierge & Bellman | 29/06/2019 | Thỏa thuận | |
| Outlet Manager | 29/06/2019 | Thỏa thuận | |
| Nhân viên phục vụ – Waitress/Waiter | 29/06/2019 | Thỏa thuận | |
| Giám sát Quầy Bar - Bar Supervisor | 29/06/2019 | Thỏa thuận | |
| Nhân viên pha chế - Bartender | 29/06/2019 | Thỏa thuận |
THÔNG TIN LIÊN HỆ
THE FESTA HOTELS & RESORTS HOIAN
Địa chỉ: Khối phố An Bàng, phường Cẩm An, Hội An, Quảng Nam
Điện thoại: 0235 220 8888
Đánh giá nhà tuyển dụng