Guest Experience Officer

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận 2 - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
17/02/2023 10:03

Responsible and accountable for all operations in relation to the Guest Relations section. All duties and tasks performed are to be procedurally correct, timely and consistently in order to ensure all the services delivered are as the top services.
To learn and understands very well all services/facilities/promotions offered to guests by Hotel and provides guests with concise information (a complete and thorough knowledge of all Hotel Outlets, with their operating hours and the scope of services that they provide).
To perform and encourage the personalized services culture within the team.
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
Manage, record and resolve promptly Guest Issues.
To ensure related Guest Relations Reports are updated properly with precise information.
To attend promptly to guests’ inquiries and assists in a helpful, professional yet warm and friendly manner.
To make sure Guest Relations Tasks are completed daily.

Benefits:

- Full-time employee:

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

• Has experience at leat 1 year in the same position

• Good at English

Giấy tờ và bằng cấp liên quan

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô:
Đường số 10, An Phu, Quận 2, Ho Chi Minh City, Vietnam
https://www.miasaigon.com
Nằm trong khu dân cư cao cấp Quận 2, Khách sạn 5 sao Mia Saigon Luxury Boutique nằm ẩn mình bên bờ sông Sài Gòn yên tĩnh và chỉ cách trung tâm thành phố sôi động vài phút bằng tàu cao tốc hoặc taxi. Mia Saigon là nơi nghỉ dưỡng sang trọng trong lòng thành phố.