Concierge Agent

1. Supervise and direct Bellman/Transportation activities and Bell/Transportation Staff

2. Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail

3.Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

4. Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits

5. Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean

6. Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times

7. Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

8. Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

9. Handle problems associated with guests and liaise with department heads or executive management in the absence of the Duty Manager.

10. To ensure luggage is promptly delivered to guest room.

11. To co-ordinate the arrival of guests to the hotel according to the hotel standard.

12.  Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

+ Assists in planning for future staffing needs

+ Assists in recruiting in line with company guidelines

+ Prepares and administers detailed induction program for new staff

+ Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through thorough on the job training

+ Ensures training needs analysis of Bell Staff is carried out and training programs are designed and implemented to meet needs

+ Conducts probation and formal performance appraisal discussions in line with company guidelines

+ Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

+ Regularly communicates with staff and maintains good relations

13. Works with superior in the preparation and management of the department’s budget. Duties include:

+ Assists in co-coordinating the preparation of the departmental annual budget

 + Controls and monitors departmental costs on an ongoing basis to ensure performance against budget

14. Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same

15. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

16. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

17. Initiate action to correct a hazardous situation and notify supervisors of potential dangers

18. Log security incidents and accidents in accordance with hotel requirements

- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy

- College Degree or above

- Vietnamese - Excellent level, written & spoken

- English - Good level, written & spoken

- Knowledge of third language is an advantage

- Proficiency in Microsoft Office software: Word and Excel, PowerPoint

- At least 4 years in international hotels in the same position.